gorjana

Reviews

• TB

  Todd Becker

  3 days ago
  5.0
  Bought my wife the most beautiful piece for our 27th wedding anniversary. Happiest I’ve seen her in a long time!!
• JB

  Jason Burke

  Dec 29, 2025
  1.0
  Do not purchase from them. They have a restrictive and poor return policy-On December 27, we visited the Hyde Park store and were denied a refund on a neckace that was purchased as a gift. My girlfriend subsequently called customer service and was promised a supervisor’s decision within 24 hours. The company failed to meet this deadline, responding only after 36 hours. Their "decision" was to offer a return for store credit only. I am rejecting this offer because it is not an actual exception; it is the same standard policy already available. I am seeking a full refund for the following reasons: Industry Standards: Most jewelry retailers offer extended holiday return windows for purchases made in October and November. Gorjana’s strict 30-day window is unreasonable for seasonal gift-giving. Product Integrity: The item is in its original shipping box, unworn, and in 100% resellable condition. Service Failure: The company missed its own promised 24-hour follow-up window, and the eventual response failed to address the request for a fair seasonal exception.
• JS

  Jessica L. Simpson

  May 26, 2022
  2.0
  The jewelry is nice and feminine. The customer service at the company is horrible. I returned items that didn’t have the quality that I expected or were difficult to take on and off (hoops and Huggies) and I was informed that because I only used one return label for two returns that I will not get my full return. This is unacceptable. The two returns are worth more than $1K. I emailed them with both return numbers and the woman on the phone, Maya, just kept talking over me when I was trying to explain that the one package has two orders in it and when I asked when will I know if I will get the full return she said “I don’t know the schedule of the staff that deal with the return, so I don’t know.” Worst customer service. I will not be shopping here again, just because of that. I have done this with so many other companies and it has never been an issue. Very disappointed and I would very much like my money back.

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