JCPenney

Reviews

• MF

  Mervs FP

  Feb 1, 2026
  5.0
  JCPenney Portraits was a great experience. It was a portrait session, and the photographer—a very accommodating and patient lady (I wish I remembered her name)—made everything feel relaxed and easy. I was really happy with how the portraits turned out.
• DS

  Deep Sethi

  Jan 31, 2026
  1.0
  It is shocking that even in this day and age these retailers can’t improve the checkout experience. I stood in line for over 20 minutes as the customer was apparently likely up for their credit card. The obsession with seeking those alienates everyone else!
• SS

  Sonya

  Jan 17, 2026
  1.0
  As a customer I noticed customer service doesn't exist in this store examples to the answers you get: 1. I don't work in this department. Go to the cashier, they will help u. 2. Whatever we have is out there. 3. My machine doesn't work. I can't check on the sizes. 4. Go to that department and find someone. ( You can never find anyone on the floor anyways). Today I went in looking for mens shirts. I saw sale on Van Heusen brand. Picked up 3 shirts. But had to check if they had 2XL with one choice. Their stock was pretty low. Sale sign said 29.99. Asked associate for size check but her machine didn't work. I went to the cashier Jennifer. I asked her to check for size, she didn't have the machine to check (that's what she told me) so I said forget about that one. Unfortunately one of my 2 shirts didn't have a tag. Jennifer told me to go and get 1 with the tag. I went back didn't find another one. I come back she said get any size as long as it has a tag. At this point I told her that I don't work here so call for help. Well guess what? She took her phone out and started looking for that shirt. She told me she can't look for anything coz she doesn't have that machine. Well she found one that wasn't on sale. I kept insisting it was all on the same rack. Her argument was someone must have left it there. Jennifer calls her manager and she makes the same argument. I said just forget it. Out of 3 shirts, I took 1 and few othet items, including a pair of earring. After Jennifer rings it up I present my 2 coupons. Jennifer said she can't accept 2 coupons 35% off on jewelry and 30%off on apparel. She rang 2 separate times for me to get all discounts. Why does JCPenney make it so hard to use coupons. I had to present all coupons. Why can't they have it in my account wallet so it pops up as items are cashed out. Get some tips from Macy's. Ladies room is a disaster. Only 1 stall is open . They closed 2 . And the handicap stall is clean has no problems but guess what? They took the door off not kidding. The door is sitting inside the stall accident waiting to happen. I can't believe that the store manager or manager on duty would not care enough to fix these problems.
• NM

  Nosheen Malyar

  Jan 14, 2026
  1.0
  Pretty poor customer service . When you buy something with apple pay and you lost the receipt you can’t return it .
• CZ

  Chi Zhao

  Dec 30, 2025
  1.0
  Came to this store to resolve an issue with my purchase but the staff here in this store showed no sympathy and declined to help, very bad customer service. Also one more note on the price on their jewelry.... You can get similar quality stones and better quality metal for 1/3 or 1/5 of the price in other department stores or online retailers. So don't waste your money here :)