Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hayward, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,131 reviews
5 stars
544
4 stars
280
3 stars
159
2 stars
50
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Store Condition
Customers noted that the store was often disorganized, dirty, and in need of maintenance, with some areas described as hazardous.
Pricing Concerns
Several customers felt that prices were too high compared to competitors, with some mentioning better deals available elsewhere.
Staffing Issues
Many reviews pointed out a lack of staff during busy times, leading to long lines and inadequate assistance for customers.
Product Selection
Despite the negative feedback, some customers appreciated the variety and quality of products available, particularly during sales.
- CZChi ZhaoDec 30, 20251.0Came to this store to resolve an issue with my purchase but the staff here in this store showed no sympathy and declined to help, very bad customer service. Also one more note on the price on their jewelry.... You can get similar quality stones and better quality metal for 1/3 or 1/5 of the price in other department stores or online retailers. So don't waste your money here :)
- PNPrasad NimmagaddaDec 28, 20255.0Less crowded. Plenty of parking. Friendly cashier.
- MSMari SilesDec 26, 20255.0Exelente
- BTBeck TJDec 23, 20251.0Never placing an online order with JC Penney. There is no curbside pickup here in this location. Customer service is terrible. When you call their 1-800 number, they never pickup. The store never answers their phone. Terrible service.
- AGArun GirishDec 17, 20254.0Had gone to pickup an online order
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Hayward, CA?
You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Hayward.
What are the operating hours for JCPenney in Southland Mall, Hayward?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the JCPenney store in Hayward offer curbside pickup?
Yes, curbside pickup is available at the JCPenney location in Hayward, CA.
Can I use major credit cards at JCPenney in Southland Mall?
Yes, JCPenney accepts American Express, Discover, MasterCard, Visa, and also accepts checks as payment options.
Is the JCPenney in Hayward wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customer convenience.
Are there beauty and cosmetic products available at this JCPenney location?
Yes, JCPenney in Hayward features SEPHORA inside the store offering skincare, makeup, and beauty deals.
What nearby dining options are available around JCPenney Southland Mall?
Nearby dining options include Sbarro for fast food, The Seafood Grill for seafood and Mexican cuisine, Naan N Curry for Indian food, Sansei for sushi, and Auntie Anne's Pretzels for snacks.
Are there any nearby stores for accessories or fashion near JCPenney?
Yes, nearby accessory and fashion stores include Lids for hats and fashion accessories, Kay Jewelers for jewelry, Valliani Jewelers, Shirtique Southland for women's clothing, and Shoe Palace for footwear.
Can I get eyeglasses or optometry services near JCPenney?
Yes, JCPenney Optical is located nearby offering optometry services and eyewear.
Is there entertainment or recreational facilities near JCPenney at Southland Mall?
Yes, you can visit Century Southland Mall cinema for movies and Hop Hop Playground for recreation and sports activities nearby.