JCPenney

Reviews

• DM

  Daniel Mata

  Apr 21, 2026
  5.0
  The cologne staff helped me find budget friendly, good smelling cologne for a wedding later that day. Awesome service, helpful staff, good product.
• FL

  Frances Lepe

  Mar 28, 2026
  1.0
  Absolutely HORRIBLE customer service in the jewelry department. I was blindsided into paying an extra $58 for a "special order" when I could have bought it at regular cost online. Then they tell me I can't cancel or get a refund. The lack of information from the sales associate is dishonest business practices and unacceptable. By withholding the special order status and the associated fees, the store denied me the ability to make an informed purchasing decision. Had the $58 surcharge and the no-return policy been transparently communicated, I would have opted for the standard online purchase. The decline of brick-and-mortar retail is a direct result of this kind of substandard customer service; when physical stores fail to provide the transparency and basic communication available online, they lose their customers.
• EG

  Elizabeth Guzman

  Mar 18, 2026
  5.0
  Yo recomiendo jp porqué siempre tiene buenos especiales y me da puntos por mis compras también tiene artículos de buena calidad gracias jp
• NH

  Naira Hakobyan

  Mar 16, 2026
  5.0
  I visited today and Gayane C was very helpful and kind. Thank you so much for providing such wonderful service.
• PL

  Patricia Lopez

  Mar 3, 2026
  1.0
  If I could give them no starts I would, today I stopped by to exchange an item, I approached a young sales person - jewelry unit. after going all over looking for a register, she was just standing behind the counter , doing nothing- she had no name tag, she was dry and had a horrible attitude, I asked to speak to a manager , she walked away after she send me back to look for a register, I went around and approached a different counter , the lady was very nice, she advised that they have a counter for returns but would process the exchange. Great customer service. I returned to the first counter, the same rude salesperson was still behind the counter now she was talking to another salesperson, I asked where the manager was, she again walked away to call, a couple approached the lady asked where to pay, the lady immediately said she would help. When the “ supervisor” under license showed up I was explaining the situation, as I talk with my hands and she was close to me as I extended my arm I touched her , she exclaimed, “ please don’t touch me” then “ don’t push me”. I was flabbergasted, she became a victim. I know I had to walk away, asked her name ( Karla”) she stood there talking to the salesperson with an attitude. I went around to find the GM’s office. I approached another person , when I asked where the office for the GM was the response, the GM was not in?. I found the office and the 3rd person was waiting for me by the door. Their customer service people and supervision are in need of help. Don’t want to be bothered, don’t lease yourself.