Tiffany & Co.

Reviews

• KL

  Konstantin Lavrov

  Feb 14, 2026
  1.0
  I always thought Tiffany & Co. represented exceptional service and attention to detail. What happened to me was the exact opposite — truly awful customer service, and honestly unacceptable for a “premium” brand. I placed an order for a ring and paid $25 for Next Day Shipping because my wedding anniversary was in five days and I was leaving to another state for a romantic trip. Timing mattered a lot. When I placed the order, I also requested a personal note to be included with the gift — a few meaningful words for me and my wife. The next day, my order never arrived. I called Tiffany & Co., and I was told: “Unfortunately we didn’t make it in time, but we will definitely deliver it tomorrow.” The following day, I still didn’t receive anything. When I called customer support again, I was shocked to learn that my order hadn’t even shipped. I was anxious and extremely disappointed. Over the phone, I was offered the option to reissue the order for in-store pickup. What made this even more frustrating is that I originally wanted pickup — but Tiffany’s website showed that no Los Angeles stores had pickup available for this ring. Somehow, by phone, it suddenly became possible. I agreed to switch to in-store pickup and asked again to include the note, just like in my original order. Then the representative told me they couldn’t see the note text. I was surprised, so I dictated the message again and asked them to confirm the note would be included. I was assured everything would be fine. Then I was told the order preparation would take about 4 hours — but I ended up waiting 5 hours. Near the end of the business day, I had to call again just to push the process forward. I was told they were “finishing up” and that I could go to the store. Imagine this: it’s evening traffic in Los Angeles, I’m rushing to make it back home before my wife returns. And this is supposed to be a luxury experience. When I arrived, I couldn’t understand why this took five hours — the sales associate simply went to the back, brought the ring and packaging, and assembled everything in front of me. It took about 10 minutes. So what exactly was happening for the other five hours? I picked up the order and asked: “Did you include the note?” The manager said: No. Instead, they handed me a blank card and basically told me to write it myself. For a brand that prides itself on service, this was ridiculous. I left the store frustrated, got into my car, and drove out of the parking structure. Then I received a text message from the store manager: “Hi this is Jose from Tiffany & Co. You just left, can you come back?” I didn’t understand what was going on, so I replied: “Yes, what happened?” And I received this response: “I actually did not put the ring on your box, my apologies.” So I had just left Tiffany & Co. with a gift box — without the ring inside. I had to turn around, deal with traffic again, park again, and run back into the store. They handed me the ring, and I double-checked it was actually in my possession before leaving — furious, stressed, and running late. Now imagine if I had already left the state for my anniversary trip and gifted my wife a Tiffany box… and it was empty. How would that look? How do you even explain that? This was absolutely unacceptable and shows a complete lack of care for the customer experience. And as a final detail: the $25 Next Day Shipping fee for the order that was never delivered still hasn’t been refunded, even though I was told the refund would go back to the original card. I will absolutely be sharing this experience with my friends and anyone considering Tiffany & Co., because this level of service is beyond disappointing.
• LR

  Leonardo Lopez Ramos

  Feb 2, 2026
  5.0
  I went here on last Saturday to buy a Valentine’s gift and the staff were nice and greet you. Ponomareva was very nice, sweet and helpful and gave more option on the bracelet I was looking for. Even her assistant was nice too. I’m glad I went here.
• CC

  Carly

  Nov 10, 2025
  5.0
  Jose was great to work with! He helped us find our perfect engagement ring
• AA

  Abby

  Nov 3, 2025
  5.0
  I bought a bracelet for my grandmother from here and you couldn’t ask for a nicer staff. They take the time to make sure you are getting the right gift for who you are shopping for and don’t treat you like a walking pile of money. From the top down this store is full of some of the kindest people I have met.
• HH

  H.S.

  Oct 22, 2025
  5.0
  Friendly staff. Good service.