JCPenney

Reviews

• LL

  Lola Lopez

  Mar 3, 2026
  1.0
  If I could give them no starts I would, today I stopped by to exchange an item, I approached a young sales person - jewelry unit. after going all over looking for a register, she was just standing behind the counter , doing nothing- she had no name tag, she was dry and had a horrible attitude, I asked to speak to a manager , she walked away after she send me back to look for a register, I went around and approached a different counter , the lady was very nice, she advised that they have a counter for returns but would process the exchange. Great customer service. I returned to the first counter, the same rude salesperson was still behind the counter now she was talking to another salesperson, I asked where the manager was, she again walked away to call, a couple approached the lady asked where to pay, the lady immediately said she would help. When the “ supervisor” under license showed up I was explaining the situation, as I talk with my hands and she was close to me as I extended my arm I touched her , she exclaimed, “ please don’t touch me” then “ don’t push me”. I was flabbergasted, she became a victim. I know I had to walk away, asked her name ( Karla”) she stood there talking to the salesperson with an attitude. I went around to find the GM’s office. I approached another person , when I asked where the office for the GM was the response, the GM was not in?. I found the office and the 3rd person was waiting for me by the door. Their customer service people and supervision are in need of help. Don’t want to be bothered, don’t lease yourself.
• SL

  Sarkis Lalaian

  Feb 7, 2026
  5.0
  Today, a man 40-50 y.o. helped me search for black Nikes. I did not ask his name. He found the last pair for me, in my size and color. He's a true professional. Excellent customer support.
• RM

  Roberto Melendez

  Feb 7, 2026
  5.0
  Muy buenas ofertas
• DH

  Dianna hakobjanyan

  Jan 28, 2026
  1.0
  I stopped by the JCPenney Glendale location to make a payment and asked an associate working in the beauty department if I could make the payment there. She was tall with curly black hair.Her response was very dry and rude. She immediately said she could not assist me in that department, even though she was not busy and was not helping any other customers at the time. There was no effort to be helpful or polite, just a dismissive attitude. What made this more frustrating is that when I asked other associates, they confirmed that payments can be taken at any department/register. This made the interaction feel even more unprofessional and unnecessary.
• MW

  Michelle Witkin

  Jan 18, 2026
  5.0
  My review is specifically about the Modern Bride jewelry department at this store. My fiance and I found the most beautiful ring here. The ability to have it re-sized and cleaned by dropping it off here is so convenient too! Thank you to Gloria for your help and kindness!