Question 1

Does the Gilroy Premium Outlets location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Gilroy Premium Outlets location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Gilroy Premium Outlets location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Gilroy Premium Outlets location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products does Kate Spade Outlet in Gilroy offer?

Accepted Answer

Kate Spade Outlet offers a range of products including purses, work totes, bucket bags, shoulder bags, wallets, shoes, and earrings with a focus on joy and modern sophistication.

Question 8

Where is the Kate Spade Outlet in Gilroy located?

Accepted Answer

The Kate Spade Outlet is located at 8300 Arroyo Cir, Ste B130, Gilroy, CA 95020, United States.

Question 9

What are the Kate Spade Outlet's store hours?

Accepted Answer

The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM, with special holiday hours on certain dates.

Question 10

Does the Gilroy Kate Spade Outlet accept online returns and exchanges?

Accepted Answer

Yes, items purchased online from Katespade.com can be returned or exchanged at the Gilroy Kate Spade Outlet, excluding airport and department store locations.

Question 11

Can I pick up my online order at the Gilroy Kate Spade Outlet?

Accepted Answer

Yes, you can pick up your buy online pickup in store (BOPIS) order after receiving an email notification. Bring your order confirmation and a valid ID. Orders are typically ready within three hours of purchase if ordered before 1 pm.

Question 12

What payment options are accepted at Kate Spade Outlet in Gilroy?

Accepted Answer

The store accepts American Express, Cash, Discover, Klarna, MasterCard, PayPal, and Visa.

Question 13

Does Kate Spade Outlet in Gilroy accept Klarna payments in store?

Accepted Answer

Yes, customers can use Klarna via Apple Pay or Google Pay as a digital credit card for contactless payment at the store.

Question 14

Are there other fashion stores near Kate Spade Outlet in Gilroy that I can visit?

Accepted Answer

Yes, nearby stores include Lids (hat and fashion accessories), Under Armour Factory House (sportswear and shoes), and Converse (shoes and clothing), offering a variety of fashion options to complement your visit.

Question 15

What can I do near Kate Spade Outlet if I want to shop for beauty and personal care products?

Accepted Answer

Bath & Body Works and Crabtree And Evelyn are nearby stores where you can find cosmetic and beauty supplies, convenient for shoppers looking to extend their retail experience.

Question 16

Are there dining options near Kate Spade Outlet in Gilroy?

Accepted Answer

Yes, Applebee's Grill + Bar is a nearby restaurant and bar where customers can enjoy American cuisine before or after shopping at Kate Spade Outlet.

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