Nordstrom Rack, the off-price division of Nordstrom, Inc., serves up fashion at a fraction for the whole family and your home—and has for 40 years. Find the best brands and top trends (many straight from our Nordstrom stores), all up to 70% off! We’re your style-deal destination—whether you shop any of our 200+ stores or online.
Mixed feedback on customer service; some employees are praised for their friendliness, while others are reported as rude or lacking engagement.
Store Organization
Customers noted that the store is often cluttered and disorganized, making it difficult to find items.
Product Selection
The store has a wide variety of products, but some customers feel the selection is lacking in certain categories and sizes.
Pricing
Prices are perceived as high for some items, with customers expressing disappointment in the value for money.
Overall Experience
While some customers enjoy the shopping experience and find good deals, others feel overwhelmed by the store's layout and service.
AB
Aaron Bright
Nov 29, 2025
5.0
Well stocked and friendly employees!
RR
Real Review
Oct 3, 2025
1.0
Retrain cashiers on friendliness and giving receipts to customers.
JB
Jody B.
Aug 26, 2025
1.0
I shop at this store periodically. Sometimes I'm able to find something and other times I order online to pick up. Since I do more of the latter, I will describe my experience of the associates checking people out. For the past 4 months, there is definitely been a decline in customer service. Even friendliness is lacking. For the last 3 times, they are borderline rude. No greeting, no smiles, no common small talk, not even a thank you for shopping with us. They literally talk as little as possible and the only interaction happening is required to do their job. No more, no less. I had an opportunity to stand in a longer line this past weekend and watched the interactions with other customers. What I observed, the associates are very friendly with the younger customers (20 something), chatting away about their selections, opening an account, and so on. They are also friendly to customers that are their same ethnicity. Chatting, smiling, creating small talk, talking about their purchases. When customers didn't fit that criteria, the effort to be friendly evaporated immediately but returned when the next customer approached that met the criteria. Overall, I find customer service lacking in most establishments. (btw - Im not an elderly, old person - but way over 20). I just found it very eye opening to watch the blatant discrimination. Will I physically shop here again, no. Will I pick up orders here, strong possibility. I just feel management needs to be aware of this.
NM
natali maksimova
Jul 19, 2025
2.0
Question for the manager, why is this happening? Does the cash register show a price higher than the recommended one?
NA
NAS AL
Mar 6, 2023
3.0
Their prices aren't tempted enough to find great discount
Frequently Asked Questions About Nordstrom Rack Villaggio Retail Center
What is Nordstrom Rack Villaggio Retail Center and what do they offer?
Nordstrom Rack Villaggio Retail Center is the off-price division of Nordstrom, offering fashion for the whole family and home at up to 70% off. They carry top brands and trends from Nordstrom stores for clothing, shoes, accessories, and home goods.
Where is Nordstrom Rack Villaggio Retail Center located?
It is located at 7883 N Blackstone Ave, Fresno, CA 93720, USA, inside the Villaggio Retail Center.
What are the store hours of Nordstrom Rack Villaggio Retail Center?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Holiday hours vary, and the store is closed on November 27, 2025, and December 25, 2025.
Does Nordstrom Rack Villaggio Retail Center offer in-store pickup or delivery services?
Yes, the store provides in-store pickup services.
What payment options are accepted at Nordstrom Rack Villaggio Retail Center?
They accept various payment methods including Afterpay, American Express, Apple Pay, Cash, Check, Discover, Mastercard, Visa, and several mobile contactless payments.
Can I find men's, women's, and children's clothing and shoes at Nordstrom Rack Villaggio Retail Center?
Yes, the store sells apparel and shoes for men, women, and children, along with accessories, beauty products, and home goods.
Is Nordstrom Rack Villaggio Retail Center part of a larger shopping center and what are some nearby stores?
Yes, it is part of Villaggio Retail Center. Nearby stores include Kirkland's and HomeGoods for furniture and home items, and Sam's Club for wholesale shopping.
Are there nearby beauty and wellness services close to Nordstrom Rack Villaggio Retail Center?
Yes, nearby beauty and wellness spots include Deluxe Nails and Spa, Neo Salon and Barberhop, Charlotte Tilbury beauty salon, Rejuvimed medical spa, and Benefit Cosmetics BrowBar.
Where can I grab a bite or enjoy a meal near Nordstrom Rack Villaggio Retail Center?
Nearby dining options include The Fried Bologna Shop offering American sandwiches, Springly Asian restaurant and smoothie bar, Sierra Nut House wine bar and grocery, and Chuck E. Cheese for pizza and entertainment.
How can I contact Nordstrom Rack Villaggio Retail Center for inquiries?
You can reach out by phone at +1 559-440-0111 or email katherine.thompson@nordstrom.com for assistance.