Sunglass Hut

Reviews

• ST

  Semhar Tekle

  Dec 23, 2025
  1.0
  The selection of the ray bans were great, but the employees were not accommodating. After we made our choices of purchase, we were told they’ll pack the ones in stock and not the displayed once. So we were happy and then when we went to the register they told us one is out of stock so we have to take the displayed ones, we were like ok. Then the other ones they were so disorganized that the box was empty, didn’t even have the glasses in the box. We were so confused about the level of service WITH NO APOLOGY that we decided to make the purchase online! They insisted they’ll order it for us, at that point we weren’t certain they’ll order the exact ones we wanted. Mind you they were 3 employees. Once we confirmed that we’ll make the online order ourselves, all 3 left us with no apologies or care for our purchase! Very poor and unprofessional behavior!
• EE

  Eddy Emmons

  Dec 20, 2025
  5.0
  Awesome staff and great customer service! Friendly and helpful!
• WR

  Wendi Rothschild

  Dec 3, 2025
  5.0
  After losing my favorite sunglasses, I decided to stop in this store to see if I could find a similar style. Quaneka (Q) and Trent went our of their way to help me, with the very little information I could provide. Q is a wealth of knowledge about the products so she was able to narrow it down quickly and found them, then offered to order them. The price was even great, and I left the store ecstatic. This is "old school" customer service with current technology and wow, the result is amazing.
• DV

  Daniel Vesp

  Nov 10, 2025
  5.0
  I had an amazing experience at Sunglass Hut thanks to Alfonso (674610)! He went above and beyond to help me purchase a pair of Meta glasses and even helped me get a second pair at a great discount. Alfonso was incredibly professional, knowledgeable, and friendly throughout the entire process. He took the time to explain all the features, answer every question I had, and made sure I was completely happy with my purchase. It’s rare to find someone who genuinely cares about providing such great customer service, but Alfonso absolutely does. Because of his help, I left the store with exactly what I wanted and a big smile. I’ll definitely be coming back and recommending Sunglass Hut to friends and family.
• AZ

  A Z

  Oct 22, 2025
  1.0
  DO NOT BOTHER. Someone failed these employees, seriously. I have never seen this level of incompetency before at a retail store. Two employees- and they both took lunch at the same time(!!) Store was locked at 5pm with one employee inside who refused to open door as he was locked in. The other employee came back screaming at us for waiting. A sign said ‘be back soon’. With a child we were screamed at and insulted for waiting? The level of utter utter incompetency. I cannot imagine they know anything about sunglasses if they have zero basic life skills.

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