Destination Baby & Kids

Reviews

• VG

  Vonne Arnel Gonce

  Nov 7, 2023
  5.0
  I’ve changed this from 3 to 5 Stars, and edited to add: Brian emailed me to apologize and say that they had talked with staff regarding returns of defective baby gear, and that he was sorry about my experience. I realized I should’ve called back or asked to speak to someone else, regarding my stroller frame that I purchased. He has always been very polite, and knows how to run a business, as well as understanding customer service. To recap, I live on the East coast, called with a tight deadline, and in spite of minor glitches, they were on top of everything, prompt and courteous, and made sure I met my baby shower deadline. You can’t get better than that, especially post Covid. I have no hesitation in recommending them. ********************************************* Original Review: I purchased an Agio Z4 stroller with Bassinet, and the lounge car seat. They were great over the phone, as I live in Virginia, and was buying as a gift for my son and DIL, after purchasing a Graco stroller that was very wobbly and rickety. As it was short notice, I asked if it was possible to get for the baby shower on 11/4, and this was on I believe 10/24th. They said yes, it was Two day delivery and it would ship out that day. I received the Bassinet on Friday, but no stroller or car seat. On Monday I checked the tracking number and found they had never been sent from the Distribution Center. I called the store back and they contacted FEDEX and the distribution center, corrected it and sent me two new tracking numbers. So far, I was very impressed with the store’s responsiveness and attention to my particular situation. I ordered, payed and received, and while there was a snafu, it wasn’t the stores fault and they quickly fixed it. The reason for the three stars was because when I got the stroller, there was a defective piece that made me unable to lock the arms into place when setting it up, and when I called the store (on the same day it arrived) they told me in no more than 20 seconds that it wasn’t their problem, and I should call the manufacturer. Seriously? I spend 1400$ in your store, receive a defective stroller frame, and you have nothing to do with it? If I lived there, you most certainly would have to exchange it for another. I don’t know who I spoke to, but I found this really annoying. Thankfully when I called Peg Perego in Indiana, the woman I spoke with advised me to return it to the store. Of COURSE, she was correct. But since I’m 3000 miles away, that’s a little difficult. When I told her they refused and told me to go to them, she was very dismayed and asked for the store information, then told me they would send out a new frame and a label to return the first frame. In the end, I’m happy with Peg Perego. The store was very helpful up until that last point.
• BW

  Brad W

  Apr 2, 2022
  1.0
  If you are coming here to look at car seats and strollers because they show as in stock online, don’t bother. Drove from an hour away to be immediately told we cannot view anything without an appointment. As in its roped off so you cannot walk to them. 80% of their showroom is full of cribs and they have the car seats/strollers packed into a back corner. It seems pretty obvious that they could have a wall dedicated to car seats and strollers that allows customers to just see it in person. Why this isn’t very clear in their business description is another mystery. Waste of time… Edit in response to owners reply: We went to 3 other stores the same day (Pottery Barn Kids, Nordstrom, BuyBuyBaby) and all of them, although busy, allowed customers to touch and feel the products with consultants available to help. Yes, your site and listings say to book but it by no means implies/states that it is a requirement to just see the car seats and strollers. Hence my review specifically stating to not bother if you are wanting to just stop in and see the products. The 2 other families that came in when we did were also looking for car seats and strollers and were just as baffled as us. Having the largest stock in the Bay Area is great but turning people away that are trying to buy it seems quite backwards. Followed by literally telling us to go to Nordstrom is just plain crazy. The solution to this seems quite simple, have the products available to see and sell the customer with great friendly service. But it’s your business and you can turn as many people away as you want. Judging by the responses to your other negative reviews, you don’t take constructive criticism well. Especially when it comes to the very odd way you “sell” car seats and strollers. I tried to support a local business and buy from you but I will take my business elsewhere, well somewhere that actually likes selling things.
• CK

  Chinni Krishna

  Jan 22, 2022
  1.0
  Very bad experience. This store doesn't have anything on display and you need to have a paid appointment to look at any of them. We drove over an hour hoping to get an UPABABY Mesa infant car seat and a stroller. The guy was outright rude and said we need to get a paid appointment even to take a look at what we are going to purchase. He said "I can't ask a paid customer to leave so that you can buy a stroller". That was unnecessary and out of line. So the way it works is you need to pay $50 to get an appointment and if you like the stroller the amount goes towards the stroller else you lose the money. So if you want to purchase anything you have to buy it without looking or with an appointment. So why visit the store I can buy it online without looking.
• FM

  Fairlight Matthews

  Mar 20, 2020
  5.0
  I was looking for travel cot/bassinet for my 5 week old. I wanted something lightweight, portable, included a bassinet, had a zip around side, and was attractive enough to set up in the living room for naps. Bryan had the just right product and held it for me as I was coming from an hour away. The customer service along the way and at pickup was excellent. The lady who was in the store when I picked up the travel cot set it up so I see how it looked and assembled/closed down, and even carried it to my car for me as I was holding my baby! Awesome customer service. Friendly and knowledgable personnel. A great selection of baby products in an attractive shop. Thank you Destination Baby & Kids!
• EB

  emmily bright

  Dec 24, 2018
  5.0
  Such an awesome experience working with this company. Very attentive, professional and knowledgeable. High quality products, non toxic 100% wood furniture and baby accessories. Great price for the product. Would highly recommend them! UPDATE as of may 2021 Our “baby” is a toddler now and it was time for us to upgrade straight to the big guns...our crib we bought here with bedroom set has held up so amazing it’s in exactly the same condition as when we bought it. We just recently converted to the full sized bed. Bryan and staff AGAIN went above and beyond to make the transition easy and we are so glad we bought such quality furniture from their family owned store. Worth every penny and again just such amazing customer service. I recommend this place to all my clients and anyone I meet expecting a little one. Go here you won’t be disappointed!

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