Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Downey, CA location nearby North Long Beach and Pico Rivera offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
2,191 reviews
5 stars
1,318
4 stars
480
3 stars
192
2 stars
71
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees being described as rude or unhelpful, while others received praise for their professionalism and attentiveness.
Store Cleanliness
Several reviews mention cleanliness issues, including dirty conditions and a lack of available restrooms, which negatively impacted customer experiences.
Product Quality
Customers expressed dissatisfaction with the quality of certain products, particularly in the hair salon and clothing sections, while others appreciated the good quality of clothing and deals.
Appointment Accessibility
Many customers reported difficulties in reaching customer service for appointments, particularly for eye exams, indicating a need for improved communication and accessibility.
Checkout Experience
Long wait times at checkout and issues with the register system were highlighted, leading to frustration among customers.
- VRVictor RuizDec 29, 20251.0The worst experience I ever had with Jesse Penny Portraits was at Montebello and I’m posting this year in the Downey location because I was told Nikita the manager managed both stores. I have to say she is unprofessional that has no idea what she’s doing. They checked us in, and they kept plowing the clipboard on top of each other so another customer came in they got photographed first another customer came in. They put the clipboard on top of mine and take off photograph first I had to speak up and ask them. When was my turn to be photographed. I waited in one hour to be photographed it wasn’t even a busy day. They had two people in the waiting the Photographer Abigail, the editor Olivia was the worst people I ever met. Let’s start with a photographer. She was nice in the beginning. I thought she knew what she was doing. I was wrong. It took us 15 minutes I felt rushed and she was not paying attention to what we wanted and how to oppose our family members. It took 32 minutes to edit our photos once we saw the photos we asked only to buy the digital files. I paid $256 for it. I waited 48 hours to receive my photos over the email from Shutterfly what did I receive? I receive garbage the photos weren’t even edited. Some of them didn’t even have a light on. There are two dart I don’t understand how this was approved by Shutterfly and approved by Nikita she reached out to me offer me to 10 x 13 prince for free and a race shoot and wave my session fee I declined. My phone members came from a different state. I can’t ask him to come back. The worst experience I ever had. I’m posting this here in the Downey one and the Montebello one that Jc Penny page as well. The staff was not friendly. they seemed like they were sick because they were coughing every 10 minutes. They didn’t have face mask on. Nikita needs to go back to training. Staff need to go back in training. I am sharing my photos what I received from Shutterfly.
- RRRay RossDec 20, 20255.0It’s cool
- OMOldskool MercadoDec 19, 20252.0Not so great.workers are rude maybe need a break.
- CSCarole SpencerDec 13, 20255.0Great deals!
- HRHector RodriguezNov 16, 20255.0Good quality clothing and affordable prices.
Frequently Asked Questions About JCPenney
What are the operating hours for JCPenney in Downey, CA?
JCPenney is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What types of products can I find at JCPenney Downey?
You can find a variety of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products, including skincare and makeup.
Does JCPenney offer curbside pickup or in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options for customers.
Which payment options are accepted at JCPenney Downey?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is JCPenney Downey wheelchair accessible?
Yes, JCPenney has a wheelchair accessible entrance for customer convenience.
Where is JCPenney located in Downey?
JCPenney is located at 100 Stonewood St inside the Stonewood Shopping Center in Downey, CA 90241.
Are there nearby food options if I visit JCPenney Downey?
Yes, nearby food options include Auntie Anne's pretzels, Sbarro pizza restaurant, El Sushi Loco (Japanese and sushi), Mediterranean Delight, and Wetzel's Pretzels bakery.
What other shopping options are near JCPenney in Stonewood Shopping Center?
Nearby shopping options include Victoria's Secret, Bath & Body Works, American Eagle, Claire's, Pandora Jewelry, and the Stonewood Mall itself.
Are there beauty and spa services near JCPenney Downey?
Yes, you can find Sephora inside JCPenney, Regis Salon, Ziba Beauty, Mineral Make-Up Stonewood Mall, and L.A. Nails & Spa nearby for beauty and spa services.
Is there an optical service near JCPenney Downey?
Yes, JCPenney Optical is located nearby offering optometrist and eyewear services.