Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 234 Stonewood Street in Downey, CA or shop the collection online.
If I could give it zero stars I would! HORRIBLE customer service! I'm concerned for the ladies that work here since I don't think they can read their own return policy.
CG
Caroline Garcia
Nov 8, 2025
5.0
What a lovely store! I stopped in not too long ago in need of some help choosing an outfit for a special event at work. A delightful young lady named Hailey assisted me, and she was just wonderful! So polite, patient, and with a wonderful sense of style. She helped me pick out the perfect outfit, and my coworkers absolutely loved it! The atmosphere in the store was so pleasant, and everyone was so kind and welcoming. It was truly a lovely shopping experience. Thank you Hailey!
TF
The Fuzz
Nov 5, 2025
5.0
I stopped by Express in DOWNEY’s Stonewood Mall. I was in a panic. I needed something to wear for a dinner party and my clothes were at the dry cleaners with no time to pick them up. I entered the store and your Sales Floor associate Brenda, must have seen the despair look on my face and immediately offered her assistance. I explained my situation and she quickly went to work and picked some outfits matching my taste. She waited for me outside the dressing room to check the fit and overall aesthetics. I was pleased with her opinion and went with it. The evening turned out to be perfect and I felt and looked great! I want to thank your associate Brenda for her pleasant demeanor, expert service and advice.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where is the Express store located in Downey, CA?
The Express store is located at 234 Stonewood Street, Downey, CA 90241, United States.
What are the operating hours for Express in Downey?
Express is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Express offer clothing for both men and women?
Yes, Express offers a wide range of clothing for both men and women including jeans, dresses, suits, and accessories.
Can I return online orders at the Express store in Downey?
Yes, online orders can be returned or exchanged within 30 days at any Express store, except Express Factory Outlet stores.
What payment options are accepted at Express?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Is there in-store pickup available at Express?
Yes, Express offers Buy Online Pick Up In Store service.
Does the Express store have wheelchair accessible entrance?
Yes, the Express store has a wheelchair accessible entrance.
What other clothing stores are near Express at Stonewood Street?
Nearby clothing stores include Hollister Co., Charlotte Russe, Aéropostale, PacSun, GBG, Hot Topic, and Men’s Wearhouse, perfect for exploring more fashion options.
Are there any nearby places to grab a snack or drink after shopping at Express?
Yes, you can visit Green Crush smoothie juice bar or Tutti Frutti Frozen Yogurt for refreshments and Sweetbons bakery for sweet treats nearby.
If I need beauty services nearby, where can I go close to Express?
Nora Threading Salon Kiosk offers beauty and hair removal services near Express store at Stonewood Street.