Shane Co.

Reviews

• BG

  brenda gips

  6 days ago
  5.0
  We have always enjoyed our Shane experiences! Recently, I finally found an unusual band to wear with my engagement ring of 30 years. Lis M. Took amazing care of us! Thank you Lis and Shane for being outstanding in customer service!!
• HP

  Hanh Phan

  May 2, 2026
  5.0
  Karla G & Eric W at the Cupertino Location We came in for a much needed clean for our rings. Eric did some digging into our file and planted a little seed about a possible upgrade. He paired us with Karla G and she took care of us seamlessly. She didn’t toy around with numbers or try to sell us into anything bigger or better. She patiently asked for our thoughts of the idea of upgrading and we walked out of there with something better and bigger. Most importantly, we stayed within our budget. Thanks so much!
• CD

  Chinmayi Dalvi

  Apr 25, 2026
  5.0
  I had a wonderful experience at Shane & Co. in Cupertino, thanks to Karla and Eric. Karla was incredibly helpful in guiding me to the perfect birthday gift—she took the time to really understand my taste and made the whole process feel personal and effortless. She’s warm, friendly, and genuinely invested in making sure you find something you love, which made a big difference. Eric was also fantastic—he went above and beyond to help order the specific pieces I wanted and made sure everything was smooth from start to finish. Overall, the customer service was exceptional, and the entire experience felt thoughtful and enjoyable. Highly recommend working with Karla and Eric if you’re visiting this location!
• RA

  Renee Armstrong

  Apr 25, 2026
  5.0
  Joanna is phenomenal and I consider her my personal jewelry stylist at this point. Working with her does not feel like "working" with her-it feels like I am out shopping with a girlfriend who listens. She is still very professional but she makes me feel special and the conversation around the consideration of pieces feels personal. I came in looking for another necklace and bracelet set as I recently bought a paperclip set and loved it, but wanted something to switch out with every once in a while. She came over, remembered who I was, and after chatting a bit, she pulled a couple pieces I absolutely loved. She understood my preferences-classic but versatile, everyday casual or for the office. Her patience, her sense of humor, her ability to answer my questions, even if she didnt know in the moment, was all top tier customer service that didnt feel like customer service, but again, felt like shopping with a friend. Joanna is a jewel at Shane Co and I will definitely be relying on her again for her expertise in my jewelry needs.
• HS

  Hema Sundarraj

  Apr 25, 2026
  2.0
  So disappointed with my 2 carat solitaire chain purchase at Shane. They have been my go to jeweler for 25 years. Within a week of wearing it the chain broke, gave it for repair, received it back after 3 weeks and it broke again, they do not even have a thicker 16 inch gold chain to get another solitaire necklace.

Frequently Asked Questions About Shane Co.