Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Culver City, CA location nearby Los Angeles and Santa Monica offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, although some noted that employees seemed overworked due to staffing shortages.
Store Condition
The store was generally described as clean, but some customers mentioned a scruffy vibe and issues with temperature control.
Pricing and Sales
Customers appreciated the good prices and frequent sales, although some felt that certain items were overpriced.
Product Variety
The store offers a wide range of products, but some customers expressed a desire for more variety in certain departments.
Checkout Experience
Several reviews highlighted long wait times at checkout, with only a few registers open during busy periods.
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Tina
Feb 24, 2026
5.0
I have found many fantastic looking cloths from this store so that I am even surprised myself. The quality is good. The service people are friendly and helpful.
RL
Reece Lemmon
Feb 22, 2026
5.0
Best sales. I had a painless and quick refund experience. I don’t understand how this is not the most popular store in the mall!
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Nicholas Kaniaris
Feb 15, 2026
4.0
Old legend in demise
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Vicki Manager
Feb 8, 2026
5.0
I have a fairly new ear piercing, and I was advised by the piercing artist to wear 14K stud earrings for a few more months before I could go on to wear other earrings. I was headed to JC Penney in Culver City today for a haircut, so I thought I'd stop by their jewelry counter to scout out their selection.
They are having a major jewelry sale now, and the department was busier than I've seen in a while.
A sales associate pointed me to a particular display case as she was finishing up a sale with a customer, then she came over to me to help me find 14K studs (as opposed to 10K) and we found the most exquisite pair of natural diamond studs!
I was not planning on buying "investment" earrings, but these were so beautiful, and with the special saving for using my JC Penney credit card, a very good buy.
My sales associate, Miss Kess, also pointed out the value of their 2 year protection plan, so I purchased that coverage which provides me with peace of mind.
Miss Kess was so professional and personable, I could shop with her all day!
Once my purchase was processed I put my new diamond studs in my ears, I felt like a million bucks as I proceeded up the escalator to the hair salon.
A shout out to Lily for providing my great haircut today at the hair salon.
I have been shopping at JC Penney all my life, and I am a loyal customer of the Westfield location (to us old people, it will always be Fox Hills) and I'm happy to support them as a customer; I hope they are around for a long time to come.