Sunglass Hut at Macy's

Reviews

• MT

  Moe Taghipourfard

  Dec 28, 2025
  1.0
  My family and I have bought so many things from Macy’s over the years, including many pairs of sunglasses, and we’ve recommended Macy’s to a lot of people because we trusted the brand. That’s why this experience at Macy’s South Coast Plaza was so disappointing. I bought sunglasses 5 days ago and the lenses were scratched when I received them. I returned for help and asked to speak with a manager. The person I spoke with just said “I am the manager” and was rude and dismissive, only repeating “exchange only” with no effort to handle the situation professionally or escalate it further. This is not how loyal customers should be treated. I’ll be warning my Persian community and my academic community to avoid shopping at this location if they expect respectful service or accountability.
• MM

  Madelyn Manley

  Dec 22, 2025
  1.0
  Very disappointing experience at the Macy’s Sunglass Hut on 12/21 around 3 PM. The associate who assisted us was rude and avoidant. Instead of answering questions or explaining the process, she would turn her back to us, shake her head, avoid eye contact, and point at the iPad for us to fill out rather than communicating. When she did speak, she mumbled and seemed visibly frustrated that we were asking basic questions. I am describing her appearance only because she did not provide her name. The associate was short, had dark brown hair, and wore very noticeable eyelash extensions. We were trying to purchase two pairs of sunglasses, and she could not clearly explain whether items were in stock or provide nearby store options. Because of the lack of assistance and her frustration, we ended up placing the order ourselves online, which defeats the purpose of shopping in-store. We are now hoping the order arrives correctly, given how unclear the entire process was. To make things worse, another employee was openly laughing about leaving a customer on hold and forgetting about them, which felt extremely unprofessional. Overall, this location seriously needs better customer service
• SV

  Sara Vaziri

  Jul 11, 2024
  1.0
  I bought a Versace sunglass from this location. The Medusa head logos are fallen off from the sunglass. I went there to see what they can do about it as the sunglass is still like new and I don't want to just put it in the trash. They asked me to give them the receipt of the purchase which I don't have it anymore. I asked them if there is anything they can to fix it at all and the lady who presented herself as the manger said sorry. We can't! I called Versace and they said that is why we don't recommend you to buy from the retailers as they sell sunglasses that are outdated and out of production. That was interesting! So, I am giving them a one star to make sure I don't buy any more sunglasses from a place that sells things that they can't do anything about them.
• HH

  Huey

  Aug 29, 2023
  5.0
  Amazing service!

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