Sunglass Hut

Reviews

• CS

  Cindy Salgado

  Mar 31, 2026
  5.0
  This past weekend I came in to get my metas. And let me tell you it was an amazing experience. Associate Lance was soo helpful and willing to help. Any question I had were answered with such professionalism and friendliness. I've been to this store before and experience was nothing like this one. Im soo glad Lance was there to help. I forsure think he NEEDS A RAISE. and if not A PROMOTION! Based on the reviews I think it's safe to say Lance for manager 2026!
• IS

  Isabel Salgado

  Mar 29, 2026
  5.0
  Lance was very helpful and gave me his opinion on which frame to get. GIVE LANCE A RAISE PLZ!!!!!! LANCE FOR MANAGER 2026!!!!! <3
• JS

  Jana Salehi

  Feb 19, 2026
  1.0
  My family and I had a very disturbing and disappointing experience at the Sunglass Hut location in South Coast Plaza in Irvine. What makes this even more upsetting is that my family and I have made countless purchases from Sunglass Hut over the years, and it is extremely disappointing to see how we were treated during this visit. We went in so my mom could browse and try on frames she was considering for prescription glasses. We were approached by a sales representative named Kathy, who initially asked if we needed help. We politely told her we were just browsing and that my mom was still deciding. Just a couple minutes later, she approached us again and asked the same question. We again politely said we were okay and that my mom was simply indecisive and still looking. She came up a third time and continued to pressure my mom while she was actively trying on frames. My mom told her she was still deciding, but Kathy then took the frames directly out of my mom’s hand and said, “Let me put that back for you,” even though my mom was in the middle of trying them on. She then came over to me and took the frames out of my hand without me saying anything and said, “Let me put these back for you.” This was extremely odd, uncomfortable, and inappropriate. We were clearly trying on the frames, yet she was physically removing them from our hands without our permission. It made us feel unwelcome and disrespected. As people of color, this interaction felt especially troubling and made us question whether we were being treated differently. After this disturbing interaction, we decided to leave the store because I told my sister that I felt very uncomfortable being there. My sister, however, went back inside to calmly ask the employee for her name. The employee said her name was Kathy, but then suddenly began yelling at my sister at the top of her lungs, saying, “What is wrong with you?” This was shocking, aggressive, and completely unprofessional behavior. We entered the store as respectful, loyal customers who have supported this company for years and were genuinely interested in making another purchase. Instead, we were treated in a way that made us feel uncomfortable, disrespected, and unwelcome. This experience was unacceptable, and I hope Sunglass Hut management takes this seriously and ensures that customers are treated with professionalism, respect, and basic courtesy.
• CD

  Cuoc Dong

  Nov 15, 2025
  5.0
  Kinh doanh tốt
• NR

  Natasha Radovsky

  Feb 28, 2023
  1.0
  Horrible customer service! I bought two pairs of sunglasses with assurances that I could go home and decide which one to keep, given their 30-day return policy. Two weeks later, I came to return one pair of sunglasses (never worn, in the box, and with the original receipt). When the salesperson was processing my return transaction, the store manager came and immediately said that she sees a little scratch and the sunglasses ($400 value) cannot be returned. Disgusting!