RIMOWA

Reviews

• YC

  Y C Andrew Chow

  Mar 8, 2026
  5.0
  good service - in store and follow up. Good quality in merchandises. Good experience to shop at RIMOWA. south coast plaza store.
• PH

  Peter Hollaender

  Mar 4, 2026
  5.0
  I had an excellent experience at the Rimowa store in Costa Mesa this morning. I came in for a luggage repair, and the service was incredibly efficient. They honored my appointment perfectly, and the young lady working there was so kind and helpful. I was in and out in just 10 minutes with my suitcase fixed! It’s rare to get such fast and professional customer service—highly recommend this location!
• SH

  Suzette Havens

  Jan 25, 2026
  1.0
  Disappointing experience at the South Coast Plaza location on 1/25/26. We brought in a Rimowa suitcase for a $280 repair and were greeted with “Are you here for a repair?”—no welcome. We observed another customer receive warm service, a cloth bag, and assistance, while our request for a bag was denied despite apparent availability. Several associates were standing around on their phones. For a premium brand, the service was inconsistent and below expectations.
• LK

  Louis Kim

  Dec 8, 2025
  1.0
  Ordered a luggage in store and waited more than a week to never get contacted to pick up when clearly on the website it said the same exact model/color was available to pick up on the same day. Will never purchase a Rimowa again.
• SD

  Steve Dee

  Aug 21, 2018
  5.0
  Excellent and knowledgeable staff