Established in 2011, Gentle Monster is based on the philosophy of high-end experimentation in its approach to eyewear and fashion. With an emphasis on product, space, style and service, Gentle Monster aims to incorporate weird beauty to everything it does, and can be seen in its inspiring line of designs and most unexpected collaborations, but are also highlighted at the retail level with unique brand experiences and projects designed to be memorable.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.