Van Cleef & Arpels (Costa Mesa - South Coast Plaza)

Reviews

• VK

  Valarie Marie Keller

  Jan 31, 2026
  1.0
  I went into the South Coast Plaza store today as I had to return to pick up a cleaning kit that was excluded from my purchase I picked up in September (that I ordered in store with Cameron (this review does not apply to Cameron, she’s amazing and super sweet, or the security staff as they all are super sweet and treat you like a guest by offering drinks while you wait)). When I explained why I had come back for such a trivial item a woman who was sent to assist me, Eunice, rushed me as if I wasn’t worth her time. I came back to this location a third time even after calling and confirming that they could give me the cleaning kit, I was not given with my purchase of a 5 motif onyx Alhambra. When I explained I wasn’t given it initially she came up with a completely false reason and stated it was because of California and “chemicals.” This was not the reason given when I called corporate and even the store itself literally hours before I came in. This was a blatant lie to try and diminish the error made by the store and gaslight me. This was another unpleasant experience, which differed completely from my initial experience of purchasing the item. My second experience with a male associate was when I picked up my purchase in store left a lot to be desired as I was told the sizing cannot be made bigger, as I literally sat to receive my item. I was shocked as I was there to pickup my purchase I made in store weeks ahead. I had to explain I have already tried on one and it fits. I appear larger as I cover myself for religious purposes, but not large enough to warrant this comment. The bracelet is 7 inches a normal size wrist can fit this easily and I am not out of that realm. I believe because of this almost discriminatory approach I was excluded from receiving all items necessary for my purchase. After my second experience at the store I felt a bit upset, but I give most places three tries in case it was an off day for someone and because I initially had such a great experience. Everyone else I have dealt with in the store have been pleasant, but for some reason associates that help after purchases are made are lacking simple, kind manners and basic understanding with clients. I would also like to add that I was not asked if I would like my bracelet cleaned at all for today’s visit for my kit, even my regular jeweler asks regardless even if I’m not buying anything new, considering I went out of my way to pick up an item that is included with purchases I at least expected to be asked if I wanted this complimentary service. This turns me off the company as I cannot believe a “luxury” jewelry house would allow such things to pass in any sort of capacity or training.
• JJ

  Jacob

  Jan 22, 2026
  5.0
  I had a great experience here! My appointment went well and everyone was extremely friendly. The piece I bought was beautiful. Thank you!
• CH

  Cindy Hong

  Dec 4, 2025
  5.0
  Made an appointment easily through the VCA website which was confirmed via email and also by phone call by an associate. I chose a time and day when I knew South Coast wouldn’t be busy and easily strolled through Nordstrom to the boutique. The boutique is elegantly decorated and clean with many pieces on display. The staff was very warm and friendly, offering friendly chat and espresso/tea/water and keeping me in the loop of when I would expect to be seen. I was paired with Cindy and we had a laugh about our names. She was so easygoing and offered insight that made it so easy to pick what I wanted. Everything was explained and packaged simply, beautifully, and efficiently.
• UU

  Unknown Unknown

  Nov 28, 2025
  1.0
  My experience with Dennis and Jocelyn Ortiz was extremely upsetting and disappointing. The behavior I experienced came across as mocking and racially targeted, leaving me feeling humiliated, uncomfortable, and disrespected. When I raised a concern about how I was treated, I did not receive clear communication, accountability, or meaningful follow-through. Instead, I was left feeling dismissed and unheard. Everyone deserves to be treated with dignity and respect, and that was not my experience here. I do not believe a company should have workers who behave in this manner, as it creates a hostile and unprofessional environment for anyone interacting with them.
• SL

  Sammi L.

  Nov 13, 2025
  5.0
  I had an exceptional experience at Van Cleef & Arpels, thanks to the outstanding service provided by Justin D., the assistant boutiques manager, and my wonderful sales associate, Christina. Justin was incredibly attentive and ensured that every detail of my visit was perfect, offering insightful recommendations and a warm, welcoming environment. Christina, who is highly knowledgeable about the brand's exquisite jewelry, guided me through the collection with genuine enthusiasm and expertise. Her passion for the pieces truly elevated the experience, making it both enjoyable and educational. Together, they made my shopping experience memorable, leaving me confident in my purchases. I highly recommend both Justin and Christina for their professionalism, kindness, and dedication to exceptional customer service.

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