Sunglass Hut

Reviews

• JS

  Jana Salehi

  Feb 19, 2026
  1.0
  My family and I had a very disturbing and disappointing experience at the Sunglass Hut location in South Coast Plaza in Irvine. What makes this even more upsetting is that my family and I have made countless purchases from Sunglass Hut over the years, and it is extremely disappointing to see how we were treated during this visit. We went in so my mom could browse and try on frames she was considering for prescription glasses. We were approached by a sales representative named Kathy, who initially asked if we needed help. We politely told her we were just browsing and that my mom was still deciding. Just a couple minutes later, she approached us again and asked the same question. We again politely said we were okay and that my mom was simply indecisive and still looking. She came up a third time and continued to pressure my mom while she was actively trying on frames. My mom told her she was still deciding, but Kathy then took the frames directly out of my mom’s hand and said, “Let me put that back for you,” even though my mom was in the middle of trying them on. She then came over to me and took the frames out of my hand without me saying anything and said, “Let me put these back for you.” This was extremely odd, uncomfortable, and inappropriate. We were clearly trying on the frames, yet she was physically removing them from our hands without our permission. It made us feel unwelcome and disrespected. As people of color, this interaction felt especially troubling and made us question whether we were being treated differently. After this disturbing interaction, we decided to leave the store because I told my sister that I felt very uncomfortable being there. My sister, however, went back inside to calmly ask the employee for her name. The employee said her name was Kathy, but then suddenly began yelling at my sister at the top of her lungs, saying, “What is wrong with you?” This was shocking, aggressive, and completely unprofessional behavior. We entered the store as respectful, loyal customers who have supported this company for years and were genuinely interested in making another purchase. Instead, we were treated in a way that made us feel uncomfortable, disrespected, and unwelcome. This experience was unacceptable, and I hope Sunglass Hut management takes this seriously and ensures that customers are treated with professionalism, respect, and basic courtesy.
• CD

  Cuoc Dong

  Nov 15, 2025
  5.0
  Kinh doanh tốt
• TO

  TB Ono

  Oct 17, 2025
  5.0
  Great store to shop sunglasses and would recommend seeing Vance there to help.
• SM

  Sholeh Moradi

  Oct 5, 2025
  1.0
  I had an awful experience with shopping with this location . I bought very few expensive sunglasses in the past and I had issue with one very expensive Miumiu sunglasses and they told me that they will fix it for me . I left my shades for almost 3 weeks and then I went there to follow up they told me why can’t fix or return it . That was very unfortunate. They also charged me for repairing and cause I lost my receipt they didn’t even return it to me . The manager called Kailee she was not nice at all and not helpful , not friendly at all . I don’t recommend this place . I was really turned off specifically cause I spent lot of money in this store with more than expectations from them .
• CD

  Carolyn Demorst

  Mar 11, 2024
  1.0
  Really people I will never again order glasses shades etc from this business . First of all I love the shades which are most likely not in the store. So I ordered them two Saturday’s ago 3/2 I believe only too receive one pair which were my Gucci shades delivered too my P.O. Box yes delivered over six days later not too mentioned I have not received my transitional ray ban shades only too call cooperate not getting a call back from higher ups even though a complaint was made I only got a call back from store manager in which she helped me too get the order off hold from DHL only too get an email saying they can’t deliver too my P.O. Box in which they had already sent my Gucci shades six days or more late! ???? I spoke too Allen from DHL in which there was a big languages barrier smh says I can go pick up my Ray ban shades from Lakewood when he change the address and will notify me what a hot mess! Smh! Never again I’m pissed! So if you order from sun glass hut a high end place too shop with ghetto service expect low end quality from over anxious sales people on commission! This should never happen too a customer but South coast plaza is nice! I just thought I would receive better service as a customer! NOT!