Salesperson named Justin is very nice went above and beyond, was looking for a casual button shirt but didn’t have my size so he took me to Ferragamo and I got the shirt I want there instead. Pretty cool experience.
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Nguyen n
Nov 24, 2025
2.0
I’ve been holding myself back from leaving you a bad review for a long time, and this isn’t my first time coming here. The middle aged asian woman who works here. I still don’t even know her name treats very badly. I honestly don’t understand how she’s working there.
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Michelle Lecours
Sep 18, 2019
2.0
Not the best experience on the phone this morning. I called about getting lenses replaced on a pair of Prada glasses I own. The clerk said she only had one number to share and it was the one I had used. She had no further answers and didn’t attempt to find any other people or resources when I asked. I said goodbye and called the Beverly Hills Prada store. Wow, what a difference in customer service!! Lindsay had a wealth of choices I could try and sent them to me by text: new phone number, email and address. In Costa Mesa, customer service wasn’t this Prada’s strongpoint when I called.
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Victor Liu
May 16, 2019
5.0
Good quality, but high price, you got to pay what you got.