Madewell

Reviews

• RC

  R C

  3 days ago
  1.0
  I had a really disappointing experience at this Madewell location regarding a sale item that was clearly mis-sized. I went in hoping for store credit, fully prepared to make another purchase in-store (including a $148 pair of jeans I was ready to buy that same day). Despite explaining the situation and being willing to exchange or receive credit, I was told there was nothing they could do. What made this more frustrating is that Madewell’s online customer service did process a refund for me (minus return shipping), confirming that some flexibility exists... just not at this location. Unfortunately, the lack of empathy or effort to retain a customer resulted in a lost sale. I would have gladly spent more money that day if store credit had been offered. Hoping this feedback helps improve in-store customer service and consistency with brand values.
• GJ

  Glenn St . Julien

  Aug 27, 2025
  3.0
  So so
• GA

  Gloria Aguon

  Sep 4, 2022
  5.0
  Always abundantly stocked with latest product👚🧥👖👢👡
• MW

  Martha Weins

  Jul 28, 2018
  5.0
  The staff at this store are always super super sweet although I rarely see the same folks twice. I went in today to pick up a pair of shoes I’ve had my eye on and the cashier complimented my jacket (a leather one I’d bought from that store about 4 months ago). I expressed that although I loved the look and feel of the jacket, I was disappointed in the quality, as the lining had ripped badly after only a month of use. She immediately called her manager over and they replaced the jacket, even though it was well past its return date! So nice to see a company and workers care about and stand by the quality of its products. Thank you Madewell!

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