Louis Vuitton South Coast Plaza Costa Mesa

Reviews

• ML

  MC L

  Dec 31, 2025
  2.0
  This was one of the worst luxury retail experiences I’ve had. I purchased a CarryAll bag and two belts at the Louis Vuitton Costa Mesa store in the afternoon. After payment, the original associate assisting me was called away, and another associate took the bag to the back to package it. I received the bag and left. When I got home and opened the package, I realized the chain that is supposed to come with the CarryAll bag was missing. This should never happen, especially when the item is packaged by the store. I emailed customer service and left reviews but received no timely response or proper follow-up. The next morning, I drove an hour and a half back to the store just to explain a mistake that was not mine. There was no brand-new replacement bag available. The only solution offered was a brief apology and a chain handed to me separately. No accountability, no attempt to make things right. The level of service here does not compare to Chanel at all. For a brand that positions itself alongside other luxury houses, this experience was extremely disappointing. Luxury is not just the product — it’s the service, and this store failed on both.
• MR

  Mem Ruru

  Dec 27, 2025
  1.0
  Bad customer service. They only help us when we react it that no one is helping us. It seems like they're discriminating us. Never again will I go here.
• BB

  Breona

  Dec 26, 2025
  1.0
  Extremely dissapointed with my customer service experience. I purchased a mini capucine, had it for only 2 weeks before I needed to have it repaired. I was quoted 6-12 months. It’s officially been 19 months and still no bag with very few (and inaccurate) updates. A waste of money at this point. I’ve been beyond patient with no assistance
• GC

  Gianmarco Cataldo

  Dec 4, 2025
  1.0
  I used to consider myself a very happy and loyal Louis Vuitton client. This year alone I’ve spent several thousand euros/dollars, and because I travel often, I purchased the LV passport cover. In every LV store I’ve visited, asking for a stamp on my passport cover has always been a fun, warm, and memorable experience. While traveling for work in Riverside, I noticed there was an LV store in Costa Mesa and thought it would be a great opportunity to continue my California stamp collection. I even drove an hour and a half to get there. Unfortunately, I was welcomed as if I didn’t belong there. Every other LV store has stamped my passport cover on the spot, and most of the time I even made additional purchases afterwards. At Costa Mesa, however, I was told I would need to leave my passport cover with them for two days. Two days. As a traveler, I don’t even know where I’ll be in two days. The store was practically empty, and the stamping machine was available. I know this machine well because the team in Palm Desert was incredibly kind and even let me do the stamping myself. There are three things I want to highlight: 1. This is not how you treat clients who are traveling. 2. You lost a sale. 3. I did not receive the LV experience I’ve always enjoyed from Rome to San Francisco. I hope this feedback helps improve the experience for future customers, especially those who make an effort to visit your store while traveling.
• PM

  Pak Mantk

  Nov 25, 2025
  2.0
  Went to the LV store in South Coast Plaza yesterday, brought my wife a nice new purse for her birthday. I was also looking for a few colognes for myself. I'd have to say that the customer service was just 'meh', something that I'd expect at a department store. When asked to use the bathroom, the other salesman said something to the effect that my sales rep should help me out and that he usually doesn't if its not his customer. The other customer service reps were just standing around, not very attentive. Didn't offer us any drinks, which I saw others had in hand. When lurking in the cologne section, I showed interest in purchasing, but they didn't seem very motivated to push my decision over into a sale. After the purchase of the expensive purse, I asked for a few samples of the LV colognes (the dry down smells much different on skin then on paper), the rep said they are all out, so I took my business to Hermes across the way there and purchased a ~500.00 cologne, since the attention and customer service experience they provided me was WAY better, including a few samples. Had they been a bit more attentive to me, and actually offered a few samples, I would have easily purchased from LV. Very disappointed in the experience that I expect from a luxury brand.

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