Louis Vuitton South Coast Plaza Costa Mesa

Reviews

• LM

  Lamica Mcgee

  1 day ago
  1.0
  I'm highly disappointed by the Customer service that Received today at the Costa Mesa Louis Vuitton store.I walked in the store and was greeted by more than enough associates which means there were more than enough available associates to help me I stated that I'm here for shoes I found that all that no one asked me what kind of shoes which shoes what color or nothing. I walked over to the shoes without being directed to where they were. I wasn't there too window Shop.. I was there because I already knew what Shoe I wanted to purchase. I stood around with the Shoe in my hand as I was trying to console my fussy toddler. A few associates peaked over at me, but never once came over to ask if I needed a size or help. i'm assuming because I didn't look a certain way that I wasn't there to spend money.I hope you guys do better by the people of color that shop at this location not everybody that looks like me steal and scam. we actually own businesses drive nice cars and live in fancy places.Guess I'll call this a case of Never judge a book by its cover.
• CB

  Christopher Begley

  2 days ago
  1.0
  Extremely Dissapointed with the Customer Service I received at this location. Especially when I spent over $2000. I was greeted by an Asian Lady that did not understand a word I was saying and kept getting my order wrong and mixed up. I had to walk her over to what I wanted and actually speak slowly and over and over again. In addition after getting my Fragrance Bottles Engraved I wanted to Check them for Quality and Accuracy. She rushed me by telling me she had other customers and had to move on. This is not how LV operates. When a client is checking their order for Quality and Accuracy, it is the Reps job to make sure that the client is completely satisfied with their product, and not abandon them on the other side of the store. Also she didn’t go meet another customer, she went to chat and joke with the other reps.
• KK

  keelodane

  Feb 15, 2026
  1.0
  Straight dog water service here. After spending well over $1,200 on colognes here, I expected a level of service that matched the brand's reputation. Unfortunately, today's experience was disgustingly disappointing. The store was moderately busy but clearly well-staffed. After picking up my order, I politely asked a sales associate if I could receive a sample of one of the fragrances I do not yet own. His response was, "We only give samples to buyers." I was literally holding a large LV shopping bag from a purchase I had just completed moments earlier. When I pointed this out, he then asked who assisted me and said he would "let him know" so he could get it for me. That's a policy unheard of in my end. There was a time I went to a LV store (clearly not this clown store) did not purchase anything and yet an associate offered to give me one. I waited over 20 minutes. The original associate was nowhere to be found. (Some tall Asian guy wearing grey with that cringe low taper fringe cut) Last I saw him was when he headed to hide in the back or something. I then approached another sales associate -- who was not assisting anyone at the time -- and was told that only a "lead" or manager could retrieve samples. Apparently, three specific individuals (Jackson, Kai, and Marcus, as I was informed) are the only ones permitted to access fragrance samples. To be clear: I had already made a purchase. The request was for a single sample of a fragrance I am considering buying next. The reluctance and internal gatekeeping around something so minor felt unnecessarily rigid and out of alignment with a luxury retail experience. It's hard to fathom that a brand operating at this price point would implement a wild ahh policy that makes returning customers feel as though they are requesting something crazy. The effort required to provide a small sample should not feel like a monumental type of escalation. I'd like clarification on the return process. After today's interaction, I am not going to make any future purchases at this location due to their dog water service. Especially cause the wild take on "only managers can give out samples". Luxury pricing SHOULD come with luxury service. Today, it did not it felt more like a clown show at circus circus over a cologne sample.
• AM

  Antonio Medina

  Feb 11, 2026
  1.0
  I bought a purse for my wife right before Christmas and my wife went in labor on the 1st or January and I contacted the store to ask if it was fine to go pass the 30 days to return or exchange bag because my wife didn't like the one I got here. due to here just having a baby for obvious reasons we weren't able to go before the 30 days they give which they had told me it was fine if I pass the 30 days they give for return /exchange when we go to the store in February my wife couldn't fine anything she like and the manger refuse to except the return and my wife had to choose a bag she wasn't 100% happy with.
• AC

  Aurielle Crisona

  Jan 28, 2026
  1.0
  My boyfriend purchased me a Louis Vuitton bracelet for Christmas. At some point, the LV logo charm became bent; likely from catching on something, though I genuinely do not recall when or how it happened. We brought the bracelet into the South Coast Plaza location to inquire about repair or replacement. A security guard downstairs directed us to the atelier upstairs and mentioned that if it couldn’t be fixed, replacement could be an option. Understanding she may not have been fully aware of internal protocols, we proceeded upstairs to speak with them. Unfortunately, the experience from there was extremely disappointing. The manager and my boyfriend went in circles with no resolution. He told us: 1. The charm could not be replaced because Louis Vuitton does not manufacture the charms separately 2. The jeweler would not attempt to fix it because it could break and they “would not be liable” 3. Replacement was not an option 4. Our only option was to purchase an entirely new bracelet The manager attempted to justify this with an analogy: “If you buy a car and get a nail in the tire, the car company won’t replace the tire.” While technically true, the analogy is flawed — a customer is not required to buy an entirely new car for a single damaged component. That comparison only emphasized the lack of logic and empathy in the response. I understand policies and operational constraints but customer experience and satisfaction should always remain a priority, especially for a luxury brand at this price point. For a second opinion, we took the bracelet to a local jeweler. They kindly attempted a very quick repair and restored the bracelet as much as possible. While they were transparent that the fix may not be permanent, they made the effort which was all that could reasonably be done. I was later a happy customer! (Note: I've added a “before” photo, the jeweler had already started adjusting the bracelet — the V was actually more bent originally.) The contrast between the two experiences was striking. It is also worth noting that many of the one-star reviews for this location reflect the same themes we experienced firsthand: rigid policies, lack of problem-solving, and poor customer service. Our experience was clearly not an isolated incident. This interaction has permanently changed my perception of Louis Vuitton. I will no longer be purchasing from LV.

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