Marc Jacobs - Citadel Outlets

Reviews

• OM

  Oscar martinez

  Apr 3, 2026
  1.0
  “Assistant manager” Daniel hung up on me and told me a different “store policy” from his coworker once I requested to speak to a manager. Apparently I was lied to when I purchased items from this store.
• LS

  Lus Siordia

  Mar 12, 2026
  1.0
  I’m so mad. I was charge for a bag but the payment “ didn’t show on their end” anyway I waited 2 hours for it to show and never did. They said they were going to contact me when it did, anyway the transaction is completed and I didn’t get my bag, now I have to fix this issue with the bank 😡
• AR

  Alejandra Rodriguez

  Feb 9, 2026
  1.0
  I bought a crossbody purse not even a month ago, approx 3 weeks ago. I have worn it twice for for dinner not even doing any activities and I have noticed scratches on the gold part the quality feels really cheap. I have been very careful with it and always place it in its “ protective” bag, don’t know why it has these scratches. All I can think is that it’s cloned or very bad quality. I did paid about 400$ for it. Overall, I at least don’t recommend purchasing from this store don’t know if it’s the same for other stores or if I’m the only one.
• LD

  Lucy Donovan

  Dec 11, 2025
  5.0
  I was there on Saturday and had great customer service, I’m not sure why people are experiencing bad service.
• KM

  kimberly martinez

  Nov 17, 2024
  1.0
  IF I COULD GIVE IT A 0 STAR, I WOULD!!! Worst customer service! Felt discriminated by the manager. Frankie, the manager is rasict! The store wasn't busy at all, and we were standing in line for a while. He kept looking at us, checking to see if we would leave. Before us, there were 2 hispanics who ended up leaving too. What a disappointment.

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