Question 1

Does the Citadel location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Citadel location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Citadel location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Citadel location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at Kate Spade Outlet in Commerce?

Accepted Answer

Kate Spade Outlet offers purses, work totes, bucket bags, shoulder bags, handbags, wallets, shoes, earrings, and more with a luxury retail experience and personal shopping.

Question 8

Where is Kate Spade Outlet located?

Accepted Answer

Kate Spade Outlet is located at 100 Citadel Drive, Suite 616, Commerce, CA 90040, USA.

Question 9

What are the store hours for Kate Spade Outlet?

Accepted Answer

The store is open daily from 10:00 AM to 9:00 PM. Special holiday hours apply, such as opening at 8:00 AM and closing at midnight on November 27, 2025, and closures on December 25, 2025.

Question 10

Does Kate Spade Outlet accept online returns and exchanges?

Accepted Answer

Yes, items purchased on Katespade.com can be returned or exchanged at the Kate Spade New York specialty shop, excluding airport and department stores. Exchanges can be done free of charge within 30 days of receipt.

Question 11

How can I pick up my buy online pickup in store (BOPIS) order at Kate Spade Outlet?

Accepted Answer

You will receive an email when your order is ready, usually within three hours. Bring your order confirmation and valid ID to the store, inform an associate, and your items will be brought to checkout. You have up to 48 hours to pick up your order, with possible extensions on request.

Question 12

What payment options does Kate Spade Outlet accept?

Accepted Answer

The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa.

Question 13

Does Kate Spade Outlet accept Klarna as a payment method?

Accepted Answer

Yes, you can use Klarna via Apple Pay or Google Pay for digital credit card payments where these contactless payments are accepted.

Question 14

Are there other shopping options near Kate Spade Outlet at Citadel Drive?

Accepted Answer

Yes, nearby stores include UGG for shoes and women's clothing, True Religion for men's and women's clothing, H&M for clothing, and Pandora for jewelry and fashion accessories, offering a diverse shopping experience.

Question 15

Can I visit other luxury and fashion retailers near Kate Spade Outlet?

Accepted Answer

Certainly! Stores like Coach Factory Outlet, Lacoste, Tommy Hilfiger, Giorgio Armani, and Volcom Outlet are close by, perfect for expanding your fashion shopping itinerary.

Question 16

What dining options are available near Kate Spade Outlet?

Accepted Answer

Pronto Cafe, which offers coffee, café items, and ice cream, is located nearby, providing a great spot to relax before or after shopping.

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