Business Details
About
Clothing StoreHugo Boss Fashions, Inc.
HUGO BOSS is one of the market leaders in the upper premium segment of the global apparel market. It focuses on developing and marketing of premium fashion and accessories for men and women.
The fascinating brand world of HUGO BOSS comprises the collections of BOSS and HUGO. The brands cover a comprehensive product range encompassing modern apparel, elegant eveningwear and sportswear as well as shoes and leather accessories. Licensed fragrances, eyewear, watches, children’s fashion, home textiles and writing instruments round out the ranges. Visit us in Commerce!
Details
- DeliveryAvailable
- DebitAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
272 reviews
5 stars
146
4 stars
54
3 stars
26
2 stars
7
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful managers, and a lack of assistance during shopping.
Return Policy
Customers expressed frustration with the store's return policy, noting difficulties in returning items even with receipts, leading to dissatisfaction.
Product Quality
While some customers praised the quality of the clothing, others felt the prices were too high for the value received, especially at an outlet.
Staff Attitude
Several reviews mentioned unfriendly or dismissive attitudes from staff, contributing to a negative shopping experience.
Positive Experiences
Despite the negative feedback, there were mentions of helpful staff members and positive shopping experiences, indicating some variability in service quality.
- ARAna Ramos3 days ago1.0Visited today, terrible and awful customer service. At least 10 individuals asking questions and requiring support but staff may follow you but will not offer support and when you do they answer in very short statements. I helped a few people as clearly the staff is not available for customer service. Definitely a bad experience and so unfortunate as individuals were clearly looking to buy a few items. As for the clothing it is your basic T shirts and polos. Ok clothing clearly good enough to buy but do not visit this shop as staff will not be helpful. I did see the sales looked good online!
- MMMrPotatoPapaDec 30, 20251.0BOSS Outlet – Citadel This was a deeply upsetting and unacceptable experience. I have been a loyal customer of BOSS for over 30 years, alongside brands like Lacoste and Ralph Lauren. BOSS has always stood for confidence, respect, and quality — until today. After paying for my purchase and leaving the store with no alarm triggered, a BOSS employee followed me outside, stopped me, and accused me of suspected theft. I cooperated fully. Nothing was found. I even explained that the clothes I was wearing were also BOSS products. Despite being completely innocent, no apology was offered. When I asked for one, it was refused, and the response was dismissive and arrogant. This behavior is unacceptable and disgraceful for a brand like BOSS. Being treated like a criminal simply because of suspicion — without evidence and without apology — is humiliating. This incident has destroyed my trust in BOSS, and I will never return to this store.
- YSYoussef SobhiSep 14, 20251.0I visited the store today (09/13) with my wife. Unfortunately, we had a very disappointing experience. The staff member at the fitting rooms was unprofessional and refused to allow my wife to wait in the corridor just outside the room, insisting she stand completely outside. When we asked for the manager (Dave), he was equally rude. He claimed it was store policy but refused to show us the policy or explain it further. Instead, he walked away. BOSS has always been one of my favorite stores, but this experience left us frustrated. We decided not to make any purchases and left the store.
Frequently Asked Questions About BOSS Outlet - Citadel
What types of products does BOSS Outlet - Citadel offer?
BOSS Outlet - Citadel offers premium fashion and accessories for men and women, including modern apparel, elegant eveningwear, sportswear, shoes, leather accessories, fragrances, eyewear, watches, children's fashion, home textiles, and writing instruments.
What are the store hours for BOSS Outlet - Citadel?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Where is the BOSS Outlet - Citadel located?
It is located at 100 Citadel Dr, Suite #460, Commerce, CA 90040, inside the Citadel Outlets.
What payment options are accepted at BOSS Outlet - Citadel?
The store accepts American Express, Apple Pay, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does BOSS Outlet - Citadel offer wheelchair accessibility?
Yes, the store is wheelchair accessible.
Can I order for delivery or use in-store pickup at BOSS Outlet - Citadel?
Yes, BOSS Outlet - Citadel offers delivery, in-store pickup, and curbside pickup options.
Which nearby stores could I visit for additional fashion shopping while at Citadel Outlets?
You can visit nearby stores like New Balance Factory Store, lululemon, American Eagle, Gap Outlet, and Lucky Brand Citadel for more fashion and clothing options.
Are there any nearby stores for accessories and watches near BOSS Outlet - Citadel?
Yes, Watch Station International, located nearby, offers jewelry and fashion accessories including watches.
What nearby options are available if I want to shop for sport or shoe gear near BOSS Outlet - Citadel?
Stores such as New Balance, Adidas Outlet, adidas Factory Outlet, Under Armour Factory House, and Converse Factory Outlet are nearby for sportswear and shoes.
How might I combine a visit to BOSS Outlet - Citadel with nearby dining or food options?
You can visit nearby food places like Birrieria Las Haciendas, a Mexican restaurant food truck, or enjoy products from Challenge Dairy Products, known for smoothies, juices, and cheese, for a complete shopping and dining experience.