American Eagle

4.4
628 reviews

About

Clothing StoreJeansWomen's Clothing StoreFashion Accessories StoreMen's Clothing StoreT-Shirt StoreSwimwear StoreAmerican Eagle Outfitters
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you. Live your life in AE. #AEJeans

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

American Eagle
100 Citadel Drive, Commerce, CA
90040, United States

Hours

Reviews

4.4
619 reviews
5 stars
412
4 stars
114
3 stars
53
2 stars
12
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unprofessional or unhelpful.

Store Organization

The store is generally noted for being clean and well-organized, although some fitting rooms are reported as dirty.

Product Quality

Customers have mixed feelings about product quality, with some items being praised while others are described as overpriced or of poor quality.

Returns and Policies

Customers express frustration with return policies and perceived deceptive pricing practices.

Staff Attitude

There are reports of staff being friendly and helpful, but also instances of rudeness and lack of professionalism.
  • RH
    Robert Hernandez
    Dec 15, 2025
    1.0
    Dont buy online and pick up here. The employees are incompetent and will give your order to anyone who shares your first name. It happened to me. Customer service was of no help and I just started a charge back with my bank.
  • LU
    L Uk
    Nov 8, 2025
    5.0
    I like this store
  • WH
    WEI HSI HUNG
    Oct 9, 2025
    5.0
    Very pleasant experience! I’m a foreigner and my English is not that well, but Stephanie helped me to find the best jeans! She’s very helpful and patient with me trying so many different colors and size. Definitely your best choice to find the style you like with such heartwarming workers!
  • LG
    linda grey
    Oct 4, 2025
    5.0
    Amazing experience today! I walked in to make an exchange. I was immediately greeted and then helped to find the size I needed. The process was so easy and everyone was so pleasant. I will definitely be coming back instead of exclusively buying online.
  • LA
    Lizett Amaya
    Sep 29, 2025
    3.0
    The only reason why I am giving it a 3 is because the employees working at the front of the store are very nice and help out. The store is also very organized but the people working at the fitting rooms have an attitude. I let the girls that were there that I was not gonna take whatever i tried on first and the girl gave me an ugly face and told the other employee coming in that he should work the fitting rooms while looking me ugly. Then I went in again and tried some shirts and they didn’t fit so again I let the girls know (I didn’t want to just leave them at the fitting room) the other employee that was there sitting down just stared at the other employee while ignoring me so I just left the store it was very uncomfortable. I’m from out of town just trying to shop for something nice. This just made me not wanna come back again.

Frequently Asked Questions About American Eagle

What products does American Eagle offer at this Commerce, CA location?

American Eagle offers a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, fragrance, bras, underwear, sleepwear, swimwear, and yoga pants.

What are the store hours for American Eagle at 100 Citadel Drive?

The store is open every day from 10:00 AM to 9:00 PM. Holiday hours might differ; for example, it is closed on December 25th.