Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chico, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
929 reviews
5 stars
443
4 stars
245
3 stars
145
2 stars
41
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised friendly and helpful service, others reported rude interactions and poor assistance.
Store Condition
Many reviews highlighted the store's run-down appearance, with issues like leaks, disorganization, and a lack of maintenance.
Product Selection
Customers expressed disappointment in the limited variety and quality of products available, particularly in clothing and cosmetics.
Sales and Deals
Positive comments were made about sales and discounts, with some customers appreciating the good deals on clothing and jewelry.
- KHKevin HavelDec 28, 20255.0Andrea in the Chico store was very helpful and patient with us when trying to size a ring for us. Very respectful and helpful and very HOPEFULL 🤞🏻🤞🏻🤞🏻🤞🏻🤞🏻
- SWSam WorthingtonDec 21, 20251.0HORRIBLE SERVICE. Got kicked out for acciddently trying to open a door that was very un clearly marked not open!
- AMAmber MckinneyDec 20, 20255.0Great selection, amazing deals and kind service.
- MBMegan B.Dec 4, 20252.0I wish that corporate would take better care of this location. It is SO run-down. There is an opportunity to make it a nice department store, with a little renovating. It always looks like it is about to close-down, which would be such a shame because most of the other department stores in Chico are no longer here. I am just writing this in hopes that somebody will see it and invest into the Chico location, because we could really use a nice department store in our Mall.
- SWS WNov 14, 20255.0It had a lot of sales going on for clothes and also has a salon. It was nice to get some new outfits. Lots of great products. It will be in my top 5 places to reshop when I return.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Chico Mall?
JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Chico, CA?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Chico offer curbside pickup?
Yes, curbside pickup is available at the Chico JCPenney location.
Is the JCPenney store in Chico wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate customers with mobility needs.
What payment methods are accepted at JCPenney in Chico?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
Where is JCPenney located in Chico?
JCPenney is located at 1932 E 20th St, Chico Mall, Chico, CA 95928, USA.
Which nearby stores can I visit along with JCPenney at the Chico Mall?
Nearby stores include Sears, Wolverine World Wide (a shoe store), RadioShack, Victoria's Secret & PINK, Aéropostale, Justice, Lids, Burlington, Men’s Wearhouse, and DICK’S Sporting Goods.
Are there places to eat near JCPenney in Chico Mall?
Yes, nearby dining options include Orange Julius and Taco Bell within the Chico Mall area.
Where can I find beauty and salon services near JCPenney?
Regis Salon, offering hair styling and beauty services, is located near JCPenney in Chico Mall for your convenience.
If I am visiting JCPenney, can I also find fitness and recreation nearby?
Yes, Planet Fitness is nearby for those interested in gym and fitness activities after shopping.