ALO

Reviews

• CJ

  Camila Juarez

  Apr 7, 2026
  1.0
  The girl working today as a cashier 4/7/26 around 4pm I went to return something and she was so rude she had an attitude since I walked up.. she said my item was damaged when I didn’t even use it just tried it on at home and it didn’t fit?? Whe she “finished” she didn’t even let me know I was standing her for like 3 minutes because I thought she wasn’t done… just rude the one with the eyebrows going up.
• AV

  Adry Venegas

  Mar 21, 2026
  1.0
  Customer service is horrible , sales associates are not friendly at all
• CH

  cindy han

  Feb 12, 2026
  1.0
  Had a disappointing customer service experience. When I walked in, an employee asked if I needed help with a return/exchange. I said I planned to return something but wanted to look around first, and he responded with “that’s what I was asking,” in a rude, dismissive tone. The mood changed immediately and made the visit uncomfortable for my friend and me.
• DM

  Daisy Mejia

  Jan 27, 2026
  1.0
  This location sucks. They make it impossible to return stuff. I wanted to return 4 items but they didn’t let me because I had one more item waiting to be delivered (makes no sense) to the store. Finally my last item was ready for pick up so I took the other 4 items I initially wanted to return and she told me she couldn’t return the items because my last item was barely scanned out. So I asked her if I could return the 4 items that had been in my possession for almost a week already and she said no I had to wait to return all 5 at the same time (what if I wanted to keep one would they not allow me to return anything?) I’ve never had such a hard time at any other location having to return something. I rather make the drive to Newport than deal with incompetent management. And whoever that African American MALE manager is has the worst customer service ever. Maybe opening up a Alo in Cerritos wasn’t such a good idea.
• DM

  Daniel Marquez

  Jan 7, 2026
  5.0
  Good service nice clothes

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