Madewell

Reviews

• RS

  Ricki Subel

  Jul 24, 2025
  5.0
  They are the absolute sweetest here! Will go out of their way to find things for you, and make it all happen with a smile. Special thanks to Robin, Taylor, and Justina for making me feel like a queen!
• AC

  Andrea Coffey

  Sep 2, 2024
  2.0
  According to a study from the University of New Hampshire, clothing size is a factor women consider regarding accepting their bodies, proving that self-worth and numerical sizing are unfortunately linked. Another finding from a Research Report from in the Journal of Consumer Psychology studied at Maastricht University found that requiring a larger option than expected not only reduces self-esteem but also creates an overall negative attitude towards clothing. With a mission statement “believe in doing better for our planet and its people”. You have an exceptional opportunity to make women feel beautiful when trying on your quality jeans. I was disappointed when this wasn’t my experience. Below is my experience. I felt like I was a burden, and I was already heading into Madewell nervous and anxious about trying on jeans which is maybe once a year because it's always been a horrible experience. I was recommended to your store for great quality jeans by a friend who went with me to support me. The associated Mary made feel like incompetent for not knowing the differences in the jean types instead of educating me and taking the opportunity to truly help me find the best pair for my body type. I also felt she was sharp in her tone and annoyed, which is unfortunate. I hope Madewell as a company invest in your Jean associates to seize the opportunity to uplift women with a mission statement that speaks to doing better for people. I felt like the dressing room associated was focusing on making a commission on jeans sold versus providing knowledge and assistance to a new costumer.
• KE

  Katie Evans

  Feb 8, 2023
  5.0
  I have shopped here a few times and each time Justina has been extremely helpful, kind, and welcoming. Great experience!
• RK

  Rachel Kauma

  Jul 4, 2018
  2.0
  The service I received at this location was awful. The person at the register did not want to help me, and even went to assume that I was stealing even though I was there to simply make a return. Never going back there again.
• AA

  Aubrey

  Jul 27, 2017
  5.0
  Madewell is one of my favorite stores, and I really love this location. The employees are friendly and always willing to help and answer any questions about the latest happenings with the brand or helping you with the products. Probably the best madewell store in the SD area.

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