Cole Haan Outlet

Reviews

• RD

  Reza DD

  Dec 14, 2025
  1.0
  I bought two pairs of shoes from them. Soon after wearing them, they started rubbing back of my heels and hurting me. Never had similar issue with my other shoes. I tried to return, but they didn’t accept or try to help. I can tell at least the shoes from their outlet store are low quality and defective. Never buy anything from this brand anymore.
• DW

  David Wolf

  Nov 22, 2025
  1.0
  Awful customer service! It felt like I was inconveniencing the employees by just walking in the store. I tried to return a belt that I received as a gift because it didn’t fit. Which seems like it should be a quick and straightforward process considering the belt had all the original tags on it and I was given it a week ago. The “manager” flat out refused to help. No store credit, no exchange, just “nothing we can do”. The “manager” seemed to take pride in refusing to help. She started looking for excuses to not accept the return as soon as I mentioned it. Overall, such a terrible experience for something that should have been so easy and routine.
• PL

  Phuong LD

  Mar 17, 2025
  1.0
  Warning - Final Sale but not appear as such. Feel like a scam. The style I bought was not from Clearance area. Everlyn Driver were displayed right where the entrance was on 02/22 with advertisement as “buy one get one 50% off”. I tried and bought 1 in store, 1 order from online. The cashier who had helped me seemed kind but inexperienced. But I’d gone ahead and ordered the pair online anyways. Today I came to return and was told that the pair was ended with .97 cents meaning they were Final Sale so no return or exchange. 1. Final Sale but displayed in regular area with no clear warning sign. 2. As a customer, how was I supposed to know the meaning of price ending .97 cents? 3. I told them I hadn’t been informed. Response “It was on the receipt that it was final sale even if the cashier didn’t inform”: My bad that I didn’t check the receipt but even if I had checked, it would have been already too late. The transaction had gone through. Manipulating enough to put the blame on the customer for their lack of transparency and employee’s training. If there is no guarantee for adequate training, just put up a sign.
• MB

  Marsha Barrow

  May 20, 2024
  2.0
  My previous experience with this location has been great. This time the sales clerk Kristina was not as friendly. And your bag policy to stuff multiple shoe boxes in one bag is ridiculous. I made 2 separate transactions, because I was picking up shoes for my colleague. And was informed "we don't charge for bags, so we are limited on to 1 bag per transaction". Well I had 2! I would rather pay for a bag than to be subjected to this ridiculous policy. If the purchase wasn't for someone else I would've left them in the store.

Frequently Asked Questions About Cole Haan Outlet