Cole Haan is turning nearly a century of iconic footwear inside out. The name—synonymous with timeless style and detailed craftsmanship since 1928—has become a beacon of big thinking, channeling their storied heritage into inventive engineering of the future. By integrating purposeful technology into both modern and classic designs, the global lifestyle brand has further dedicated itself to enabling their extraordinary customers to look the part and feel the part, while pushing the limits on what shoes (and beyond) can do.
The company calls New York City and Greenland, New Hampshire home, but you can find Cole Haan everywhere.
I bought two pairs of shoes from them. Soon after wearing them, they started rubbing back of my heels and hurting me. Never had similar issue with my other shoes. I tried to return, but they didn’t accept or try to help. I can tell at least the shoes from their outlet store are low quality and defective. Never buy anything from this brand
anymore.
DW
David Wolf
Nov 22, 2025
1.0
Awful customer service! It felt like I was inconveniencing the employees by just walking in the store.
I tried to return a belt that I received as a gift because it didn’t fit. Which seems like it should be a quick and straightforward process considering the belt had all the original tags on it and I was given it a week ago.
The “manager” flat out refused to help. No store credit, no exchange, just “nothing we can do”. The “manager” seemed to take pride in refusing to help. She started looking for excuses to not accept the return as soon as I mentioned it.
Overall, such a terrible experience for something that should have been so easy and routine.
PL
Phuong LD
Mar 17, 2025
1.0
Warning - Final Sale but not appear as such. Feel like a scam. The style I bought was not from Clearance area. Everlyn Driver were displayed right where the entrance was on 02/22 with advertisement as “buy one get one 50% off”. I tried and bought 1 in store, 1 order from online. The cashier who had helped me seemed kind but inexperienced. But I’d gone ahead and ordered the pair online anyways. Today I came to return and was told that the pair was ended with .97 cents meaning they were Final Sale so no return or exchange. 1. Final Sale but displayed in regular area with no clear warning sign. 2. As a customer, how was I supposed to know the meaning of price ending .97 cents? 3. I told them I hadn’t been informed. Response “It was on the receipt that it was final sale even if the cashier didn’t inform”: My bad that I didn’t check the receipt but even if I had checked, it would have been already too late. The transaction had gone through. Manipulating enough to put the blame on the customer for their lack of transparency and employee’s training. If there is no guarantee for adequate training, just put up a sign.
MB
Marsha Barrow
May 20, 2024
2.0
My previous experience with this location has been great. This time the sales clerk Kristina was not as friendly. And your bag policy to stuff multiple shoe boxes in one bag is ridiculous. I made 2 separate transactions, because I was picking up shoes for my colleague. And was informed "we don't charge for bags, so we are limited on to 1 bag per transaction". Well I had 2! I would rather pay for a bag than to be subjected to this ridiculous policy.
If the purchase wasn't for someone else I would've left them in the store.
What are the opening hours for the Cole Haan Outlet in Carlsbad?
The Cole Haan Outlet in Carlsbad is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is the Cole Haan Outlet located in Carlsbad?
The Cole Haan Outlet is located at 5600 Paseo del Norte, Space 136-A, Carlsbad, CA 92008, United States.
Which brands and product lines are available at the Cole Haan Outlet in Carlsbad?
You can find popular brands like OriginalGrand, ZeroGrand, Stitchlite, and GrandPro with a variety of products including shoes, handbags, outerwear, and accessories.
What types of products does the Cole Haan Outlet offer?
The store offers a range of footwear such as boots, loafers, sneakers, golf shoes, as well as handbags, wallets, belts, sunglasses, and travel accessories.
Does the Cole Haan Outlet provide any special services to customers?
Yes, the store offers styling, shoe care, and fit advice services to help customers.
How can I contact the Cole Haan Outlet in Carlsbad?
You can reach them by phone at +1 760-804-0290 or email at colehaan.carlsbad@colehaan.com.
What payment options are accepted at the Cole Haan Outlet?
The store accepts American Express, Cash, Discover, Mastercard, Travelers Check, and Visa.
What nearby shopping options are available close to the Cole Haan Outlet?
Nearby shopping options include Carlsbad Factory Store for women's clothing, Polo Ralph Lauren Factory Store for men's and women's clothing, and Levi's Outlet Store offering men's clothing and fashion accessories.
Are there other fashion and accessory stores near the Cole Haan Outlet?
Yes, nearby fashion and accessory stores include rag & bone (t-shirt store), 7 For All Mankind (clothing store), Kate Spade Outlet (fashion accessories), and Dooney & Bourke (handbags and leather goods).
What jewelry and sunglasses stores can I find near the Cole Haan Outlet?
Nearby you can visit Zales Outlet, Kay Jewelers Outlet, Pandora Jewelry for jewelry, and Solstice Sunglasses and Solaris for sunglasses.
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