Steve Madden

Reviews

• ST

  Sofia T

  Nov 12, 2021
  1.0
  I went to the Westfield Topanga location on a Wednesday and the sales girl informed me that she could have the shoes I wanted shipped to my house since there was only one pair in store and it had some damage. The employee told me it would be 2 day shipping repeatedly but I was never sent any sort of tracking number or email confirming my order. On Monday I called the store as the shoes should have already arrived at my home according to what I was originally told. The employee on the phone said they hadn't even been sent out yet and that they would send it that day with 2 day shipping as they now had the shoes in store. I was told they should arrive on Wednesday. I called again on Thursday only to be told they hadn't been sent out until that day and would arrive on Friday with 1 day shipping. On Friday I called again and the person I spoke with told me that "as I had been told yesterday" the employee from the day before had attempted to speak to FedEx in order for the package to arrive by Friday but it would be arriving on Monday, meaning the person I spoke to on Thursday wasn't honest about what day my shoes would arrive. My shoes did arrive on Monday but that was 12 days after I ordered them meaning it was 10 days later than I had initially been told. The shoes didn't arrive in time for what I needed and I had to spend an entire day looking for something else last minute so I returned them. The entire reason why I was looking for my shoes in advance is that I was trying to avoid this and ended up in an uncomfortable situation regardless due to the overall awful service I was provided. I don't understand how my order was messed up so badly and I'm upset that I was lied to 3 separate times. It was my first time shopping at this store. It was frustrating and stressful when it should have been very simple so I wouldn't recommend ordering anything at the store unless you have plenty of time and are willing to keep calling for updates. I'm disappointed I was strung along that whole time in order for them to keep the sale when they could have been honest about when the shoes would arrive. If they had been honest I would have gotten a heads up to look for another pair of shoes sooner and I may have even decided to keep the shoes (which arrived late) since the main reason I returned them was the terrible customer service.
• CV

  Cecibel Vindel

  Dec 29, 2019
  5.0
  Es un excelente lugar
• TR

  Tracey Revis

  Nov 7, 2019
  3.0
  Great items on sale
• AA

  angienla Ang (Angieinla)

  Mar 14, 2019
  5.0
  Amazing staff , helpful and really trying their best