Polo Ralph Lauren Factory Store

Reviews

• GM

  Gerardo Solval Marroquin

  Feb 12, 2026
  5.0
  Excelente local muy buena atencion.
• CC

  Claudia Carrot

  Jan 3, 2026
  3.0
  Not that great of Deals
• YZ

  ying zhang

  Nov 3, 2025
  1.0
  This was one of the most uncomfortable and humiliating shopping experiences I’ve ever had. I visited this Ralph Lauren Outlet today — it’s been almost two years since my last visit. The store was nearly empty, yet the staff still acted as if customers were a burden. When I politely asked about sizes and colors, the sales associate named Vivian (her name tag said “Vivian”) was cold, dismissive, and clearly unwilling to help. A few minutes later, she told me there was a purchase limit, even though I wasn’t buying much at all. I don’t resell, I’m just a normal customer buying for my family. There was absolutely no reason to single me out — except for the fact that I’m Asian. When I asked to speak to a manager, the manager didn’t try to understand or apologize, but instead defended the employee’s behavior. That made it even worse. At this point, it was clear: this store practices racial discrimination, which is not only offensive — it’s illegal under U.S. civil rights laws. This kind of open discrimination should never happen in a brand like Ralph Lauren. Every customer deserves respect, regardless of their background or race. I will be filing a formal complaint and sharing this experience publicly so more people know how this outlet treats Asian customers. Absolutely unacceptable.