Columbia Factory Store

Reviews

• MM

  Monica

  Apr 23, 2026
  2.0
  Hi, I went to Columbia at 8PM and was told the store was closed by workers. I told them google says they close at 9PM and they told me they know. They didn’t say it in a bad way, but this information is known to the store workers. Please correct the hours on Columbia website and Google because I drove 10 miles for an emergency last shopping travel trip.
• DE

  derya ekşioğlu

  Apr 14, 2026
  1.0
  There was an employee named Cayenne, and I was actually told not to ask her anything because she doesn’t like being asked questions—which already felt concerning. I’ll briefly explain what happened. I had some items being held at the register, and I only asked about those. Her attitude was very rude—she didn’t respond to me directly, and her facial expressions already felt negative. She asked another employee to grab the items, but I didn’t hear that, so I mentioned that my items might be behind the register. At that point, she raised her voice and said, “My coworker said she’s bringing them!!” in a very harsh tone. I told her I hadn’t heard that and asked why she was speaking to me that way, and whether she was having a bad day. She replied, “No, you didn’t want us to hold your items anyway.” I explained that I had spoken to a blonde employee earlier and confirmed that my items could be held there—but she completely ignored me and continued acting as if I wasn’t there. At that point, due to the level of disrespect, I asked to speak with a manager. Thankfully, Amy was amazing and handled the situation very professionally—this rating is largely for her. Also, I don’t know the name of the other employee who brought my items, but she was very kind and helpful. I’m not sure what Cayenne’s issue was, but I sincerely hope it had nothing to do with my accent.
• BR

  Brenda Rios

  Apr 11, 2026
  2.0
  Love the store and all the deals but stoped by this past week and had a horrible customer service experience. If the person on the register is not a people person he should be stocking in the back where he has no contact with customers.
• OO

  Ohm

  Mar 28, 2026
  5.0
  Nice and spacious store with a clean layout that makes it easy to browse. There are plenty of options across different styles and sizes, and you can find really good deals depending on the season. Overall, a solid spot to shop for quality outdoor gear.
• RM

  Rebekah Mora

  Feb 18, 2026
  4.0
  Good deals well organized however always check to see if they have what you want before you go. They don't sell A LOT of what's available online. For example these fire side Sherpa sweaters which I assume are popular but they don't sell anything like it there

Frequently Asked Questions About Columbia Factory Store