Longchamp Desert Hills Premium Outlets

Reviews

• GG

  German Granados

  Feb 17, 2026
  1.0
  Terrible experience. I walked into this store ready to spend my money and was completely ignored. No greeting, no acknowledgment, nothing. Meanwhile, a white customer who came in after me was welcomed and assisted right away. It’s hard not to feel like this treatment was based on my race. The most frustrating part? I had money to spend. Customer service should be equal for everyone, regardless of how they look. To the old white guy working there — do better, man. We are in 2026. This kind of behavior is unacceptable. No one should feel invisible when they walk into your business.
• AS

  Aimee Sung

  Feb 14, 2026
  1.0
  Customer service by a man named Larry was terrible. Made us feel like we were being completely unreasonable for asking if they had a new bag in the back that wasn’t displayed. He had initially said no, but once I was interested in buying he went to look and had multiple in the back. Made us feel dumb for asking what kind of leather was used for the purse. Not one sales associate came up to us asking if we needed any help, we were the ones who had to approach them. After every question, he would give more and more attitude and his tone became more and more irritated. Whist we were buying, he would as all the other customers if they wanted a water but us. It made us feel like we were chopped liver. When asking if they would be able to ship anything if they don’t have a new one, he had said that they don’t do that. That we were at an outlet and not a boutique so we don’t get that kind of service here. Which was appalling, because not matter what, people are still trying to have a nice experience at the end of the day.
• JA

  Jay A

  Feb 6, 2026
  1.0
  Visited the store and was very displeased with the service that they provided at the Cabazon Outlets. Not once were we greeted as we stepped into the building and no one acknowledged us, till I had asked for some assistance. The room filled with arrogance. Another customer in the store ( white lady ) was gifted complimentary champagne. I had to ask for water. The Asian lady attending us didn’t seem very amused to be assisting myself and my partner. The white older gentleman employee acknowledged the white lady and not us. This store needs new and humble employees, to please the customers needs without discrimination. If ZERO stars were available that would’ve definitely been my option. I’d opt out visiting this store and going to a department location.
• NG

  Nicole granados

  Feb 6, 2026
  1.0
  Went in wanting to purchase a purse and no one greeted me nor acknowledge me because of being Hispanic but they helped the asians and whites mind you I was already in there and they got greeted and helped! bad service
• PM

  Priya Mehta

  Dec 6, 2025
  1.0
  Longchamp is absolutely disgusting of a company Wish I could give this pathetic company a 0. Longchamp is, without exaggeration, one of the most disappointing and disrespectful companies I’ve ever dealt with. The way they handle issues, defects, and customer concerns is downright shocking — and absolutely not what you would expect from a so-called “luxury” brand. When something goes wrong with their product, Longchamp does everything EXCEPT take responsibility. Instead of professionalism, they use delay tactics, excuses, and complete silence. They say “manager escalation” — then suddenly the manager is conveniently unavailable, on a trip, or unable to respond. They tell you someone will follow up — and then no one ever does. Days and weeks pass with zero communication, zero accountability, and zero respect. Their customer service feels built on a pattern of: Deflection Blame-shifting Dodging responsibility Promising follow-ups that never happen Ignoring customers once the case becomes inconvenient And the most disturbing part? They act like they never make mistakes, even when the evidence of a defect is obvious. They talk endlessly about “quality,” “craftsmanship,” and “durability,” yet refuse to stand behind their own products when it actually matters. The absolute disregard and dismissiveness in their communication is unbelievable. Being told to wait for updates that never come is not customer service — it’s disrespect. It’s neglect. And it shows exactly how little they value the people who spend their money on this brand. After sharing my experience on a social network, I heard countless similar stories from others — the same silence, the same excuses, the same refusal to take responsibility. It is not an isolated incident. It is a company-wide culture of avoiding problems rather than solving them. Longchamp doesn’t care about its customers. Longchamp doesn’t honor quality guarantees. Brands treat customers with respect...Longchamp absolutely doesn’t. This company hides behind its image but doesn’t earn it. And based on how they handle defects, concerns, and basic communication, I would not trust them again — and I strongly recommend others think twice before spending their money here. A greedy company with a lack of basic manners and respect. PLEASE BE VERY CAREFUL