Longchamp Desert Hills Premium Outlets

Reviews

• PM

  Priya Mehta

  Dec 6, 2025
  1.0
  Longchamp is absolutely disgusting of a company Wish I could give this pathetic company a 0. Longchamp is, without exaggeration, one of the most disappointing and disrespectful companies I’ve ever dealt with. The way they handle issues, defects, and customer concerns is downright shocking — and absolutely not what you would expect from a so-called “luxury” brand. When something goes wrong with their product, Longchamp does everything EXCEPT take responsibility. Instead of professionalism, they use delay tactics, excuses, and complete silence. They say “manager escalation” — then suddenly the manager is conveniently unavailable, on a trip, or unable to respond. They tell you someone will follow up — and then no one ever does. Days and weeks pass with zero communication, zero accountability, and zero respect. Their customer service feels built on a pattern of: Deflection Blame-shifting Dodging responsibility Promising follow-ups that never happen Ignoring customers once the case becomes inconvenient And the most disturbing part? They act like they never make mistakes, even when the evidence of a defect is obvious. They talk endlessly about “quality,” “craftsmanship,” and “durability,” yet refuse to stand behind their own products when it actually matters. The absolute disregard and dismissiveness in their communication is unbelievable. Being told to wait for updates that never come is not customer service — it’s disrespect. It’s neglect. And it shows exactly how little they value the people who spend their money on this brand. After sharing my experience on a social network, I heard countless similar stories from others — the same silence, the same excuses, the same refusal to take responsibility. It is not an isolated incident. It is a company-wide culture of avoiding problems rather than solving them. Longchamp doesn’t care about its customers. Longchamp doesn’t honor quality guarantees. Brands treat customers with respect...Longchamp absolutely doesn’t. This company hides behind its image but doesn’t earn it. And based on how they handle defects, concerns, and basic communication, I would not trust them again — and I strongly recommend others think twice before spending their money here. A greedy company with a lack of basic manners and respect. PLEASE BE VERY CAREFUL
• IV

  Itzel Vasquez

  Sep 24, 2025
  5.0
  Although I haven’t bought directly from this boutique, I have been helped and let me tell you that the customer service goes above and beyond! Aaron helped me find a specific bag and really went out of his way connecting me to the boutiques that carried the tote bag I was looking everywhere for! Aaron is absolutely incredible and I’m truly satisfied!
• AO

  ANDREA GWYNETH ORO

  Jul 21, 2025
  1.0
  Terrible experience with a staff member named Su Zhen at the Longchamp Desert Hills outlet. She was incredibly rude and dismissive throughout our visit. While we were simply trying to decide on bag colors, she seemed annoyed and impatient, making us feel rushed and unwelcome. What shocked me most was when she incorrectly assumed I was Indonesian — I’m not — and the way she said it felt racially insensitive and condescending. It felt like she was talking about us behind our backs as well with the other associate. She didn’t even bother asking for my email for the purchase, even though I’ve shopped here before and had a much better experience back in January with a very kind male associate. I’ve never felt this disrespected in a luxury store. If Su Zhen is working, I honestly don’t see myself returning to this location. Longchamp needs to seriously address staff professionalism and customer respect.
• FZ

  Francesca Sofia Zapanta

  Feb 18, 2025
  5.0
  very clean and organized
• MO

  Mike O'Donnell

  Oct 18, 2022
  5.0
  I called on a really good day last week and was able to chat with Michael, the West Coast Regional Manager, who went above and beyond to help me find the perfect work bag. I learned so much about the brand, but needed a bit more time to decide on which bag I wanted. He referred me to Larry, who also provided excellent customer service when I finally decided to purchase a rare limited edition briefcase. Since the briefcase was final sale, he provided a thorough inspection, as well as a complimentary leather conditioning! Five stars!

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