Kerns Fine Jewelry

Reviews

• DM

  Daniel Mauser

  Feb 6, 2026
  5.0
  Damien made my experience at Rolex on Wednesday incredibly memorable. I felt like a kid again. I appreciated his approach and his help getting such an incredible piece that I am going to enjoy forever and then pass on to my kids. Kern has a customer for life. I will be sure to send my friends and family to Kern and Damien.
• RR

  RS

  Jan 24, 2026
  1.0
  Note - This feedback is based on a sustained experience and treatment over multiple years (and is not a short-term or reactive assessment). Also, this is the only valid avenue for normal people to voice / share their experiences and how they were treated by these kind of Jewelers (who act as gatekeepers based on spend history on things you may not actually need). There is no justification, treating everyday people (let alone genuine enthusiasts) with a lack of basic human empathy and a lack of fundamental understanding of human dynamics - while continuing to make up "reasons" using the same excuse, year after year, and then judging people based on "spend histories". AND when the same people / customers, who were passive-aggressively abused with continued unethical treatment for years - try to share their honest experiences - you cannot turn back around and defensively accuse them of using their right to voice / share their experiences (on a community platform) to "threaten or bully" your company with a review. People sharing these experiences and how they were treated for years - are NOT using their voices to bully or threaten your company! They are using their voices (which is their right) to instead share with others, the reality of how they were treated for years... and YES, you brought this upon yourselves! All teams tend to follow the examples set by their leadership. 🤚🏼 - Hope your leadership can read between the(se) lines. A single star for the associate having some semblance of respect for an SLA for responding, their general understanding of a customer's point of view, and the relationship impact interactions / experiences create.
• AR

  ashar rizqi

  Jan 19, 2026
  5.0
  Kerns is hands down the best AD I’ve ever worked with. I’ve known the owner, Eric, for a while now, and he’s a class act who has built an incredible team. I just picked up my 5th Rolex - a hard to get OP - after only a 2 month wait from them, and the experience was as smooth as ever. Huge shoutout to my sales associate Chris Catabay - he’s super knowledgeable and always makes the process easy without any of the typical "boutique pressure." Every time I walk in, Eric and the crew make me feel like part of the family rather than just another customer. If you're looking for a spot that actually values relationships and knows their stuff, this is it. Thanks again Eric and Chris!
• AG

  Angel Groff

  Dec 7, 2025
  5.0
  I stumbled into Kerns a couple of years ago. At first, I felt a little hesitant because it looked super fancy and only carried new jewelry, but I have always been an estate jewelry lover. The agents were so kind when I mentioned that, and they immediately led me to their estate case. I bought a beautiful San Marco bracelet that was half the price of the newer ones. I never stuck with one sales associate because I usually pop in randomly and leave with a piece or two. Their estate pieces were always reasonably priced, which is surprising because they are a very high class jewelry store and an authorized Rolex and Patek dealer. A few months ago, I met a friend for coffee next to Kerns. She loves estate jewelry too, so I told her about the beautiful pieces I found in their estate case at amazing prices. We went in together, and she found gorgeous pieces, and so did I. I asked the salesperson about Rolexes because I desperately want a green face Rolex. Laura, my salesperson, told me to come by and take a look. I saw her a week later, thinking I was just going in to view the exhibition, but I ended up buying the most beautiful watch I own. I love wearing it. I went again today and scored more amazing estate jewelry pieces at great prices. Laura is an incredible salesperson and a true jewelry lover just like me. She’s my new sales person at kerns!
• MO

  Mike O'Keefe

  Nov 26, 2025
  5.0
  I had an excellent experience at Kern’s Fine Jewelry in Burlingame purchasing my first Rolex through their Certified Pre-Owned program. Nick helped me every step of the way. He was incredibly kind, attentive, and patient in answering all of my questions. You can tell he genuinely loves watches and was just as excited as I was to help me find the perfect timepiece. The entire process was smooth and enjoyable. I highly recommend Kern’s and especially Nick if you’re in the market for a luxury watch!

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