Nordstrom Rack Brea Union Plaza

Reviews

• LO

  Laura Ortiz

  4 days ago
  1.0
  I had an order shipped to this Nordstrom Rack location that was supposed to be ready for pickup by 1/6, but I never received a confirmation. I called the store on 1/7 and was placed on hold for a long time, only to be told the package hadn’t arrived yet. On 1/8, I contacted Nordstrom customer service and was informed the package had actually been delivered to the store on 1/5. Customer service had to call the store so employees could locate the package and scan it into their system. This isn’t the first time this has happened at this location. It’s especially frustrating because this is the opposite of my experience at other Nordstrom and Nordstrom Rack stores, where packages are usually ready earlier than expected. This process is very inconvenient and makes it feel like packages aren’t properly checked in unless customers follow up repeatedly.
• DD

  Daisha J. (DAISHA)

  Dec 29, 2025
  1.0
  Dear, Nordstrom Rack -Brea ,CA I am writing to formally express my concern regarding an experience I had at the Nordstrom Rack store in Brea, California, on Christmas Eve. I am a loyal and frequent Nordstrom customer. I am consistently shopping at Nordstrom and take pride in being a valued customer. On Christmas Eve, shortly after the store opened at 8:00 a.m., I visited the Nordstrom Rack in Brea to pick up an online order. While I was there, I also shopped in the store and made an additional purchase. Upon entering, I was greeted by the store manager, who was kind and professional throughout my visit. However, despite this positive interaction, I had an extremely uncomfortable experience while shopping. As an African-American woman, I felt I was being closely followed and monitored by multiple employees throughout the store. Every aisle I entered, another employee appeared and watched me as I shopped. One employee followed me around for an extended period of time. I observed that customers of other races were not being treated in this way. This is not the first time I have experienced this at a Nordstrom Rack location, which is why I typically only shop there for online order pickups. Unfortunately, this experience reinforced my discomfort and concern. Being treated as though I were a suspect rather than a customer was deeply upsetting. I work hard for my money, I am a responsible professional, and I do not deserve to be made to feel like a thief simply because of my race. This type of treatment is not only unacceptable, but it also creates a hostile and anxiety-inducing shopping environment for African-American customers. The experience caused me significant stress and anxiety. By the time I returned to my car, my blood pressure was elevated and I needed time to calm myself before I could even write this review . No customer should leave a store feeling this way. At this point, I do not feel comfortable shopping at Nordstrom Rack locations anymore, even for order pickups. This issue needs to be addressed, as no customer should feel targeted, stereotyped, or discriminated against while shopping.
• SR

  Sid Rana

  Dec 28, 2025
  5.0
  Went to Nordstrom Rack to buy a puffer jacket. Found a good jacket.
• MK

  Marco King

  Dec 21, 2025
  5.0
  Gran variedad de artículos
• PM

  Paul Maldo

  Dec 9, 2025
  5.0
  Great items and at excellent price Stop by and see for yourself.

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