Nordstrom Brea Mall

Reviews

• 22

  2live&dienLA

  2 days ago
  5.0
  Good shopping great store good customer service clean and friendly employees
• RA

  Rene Amio

  3 days ago
  4.0
  Luxury place to shop.
• EE

  eveloveswall e

  4 days ago
  1.0
  I went into the kids department to exchange a pair of shoes. The exchange had already been completed online. All I needed to do was drop off the old pair and pick up the new one. It should have been simple. Instead, the cashier acted like he had no idea what was going on and told me the exchange could not be done. I asked for a supervisor, and he called Ashly. She immediately said they could not process it because it had been more than 200 days, even though I clearly showed her that the exchange had already been approved online. Then she changed her reasoning and said they needed to evaluate the return. I pointed out that their policy clearly states exchanges can be done at any time and that customer satisfaction is part of their policy. Rather than handling the situation professionally, she made unnecessary snarky remarks. In the end, she processed the exchange, which proves it could have been done all along, but I left extremely unhappy. There was absolutely no reason for the attitude or the comments. A simple and professional interaction would have avoided all of this.
• JJ

  John

  Feb 23, 2026
  5.0
  As always. Clean bathrooms
• BC

  Barbara Cohen

  Feb 12, 2026
  5.0
  I was looking to buy a new fragrance and a reached out to a woman to inquire about a Gucci scent. She said they only had a large one but then went in the back and found a smaller one. She seemed uninterested in me and went to another customer. Thankfully, I found Brent who was knowledgeable and kind and helped me with a Le Lebo scent I gave purchased and provided excellent customer service. I am glad I went to him for his assistance after a disappointing experience. He is an asset to the store.

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