LOEWE Beverly Hills

Reviews

• RB

  Richard Buchanan

  Dec 22, 2025
  5.0
  I don't think some these reviews are fair. I was there yesterday (super busy holiday shopping weekend day). The staff was lovely, helpful, and accommodating. They were patient while I agonized over my selection. Eventually, I got an extremely well-crafted messenger bag for my travel art kit (also very high end, long story). It was wrapped and packaged beautifully while my friends and I enjoyed treats from a local bakery and beverages provided by the staff. Product 10/10, Team 10/10, Packaging 10/10. I'm going to love this bag forever and the experience was delightful! - follow up. I scratched my bag in Mexico City shortly after purchasing 😳 I went in on 1/1/25 and they fixed it for free! Again, I truly think this outlet deserves a better star rating. Don’t listen to the haters Loewe Beverly Hills!
• SY

  Sho Yu

  Oct 21, 2025
  5.0
  First class shopping experience - love the attention and customer orientation. Makes every purchase fun and memorable.
• DI

  DBP INTERIORS

  Jun 16, 2025
  1.0
  I’m writing this review out of deep frustration and disappointment after spending nearly $600 on prescription Loewe sunglasses through Century City Optometry. What should have been a premium and professional experience has turned into months of delays, poor communication, and what appears to be misrepresentation. After placing my order, I waited more than three months, calling weekly, only to be told late in the process that they were switching to a new lab. When the glasses finally arrived, I raised immediate concerns that the prescription did not feel accurate. I returned multiple times and was told that my eyes would adjust. They never did. After that delay, I was offered backup lenses, but this did not address the core issue. If the prescription was wrong from the beginning, how were additional lenses supposed to help? Later, the glasses accidentally fell off my desk and cracked. I brought them in for help with a repair and was told they would contact the Loewe representative. After weeks of silence and no response to my follow-up calls or emails, I contacted Loewe directly. To my shock, they informed me that Century City Optometry is not an authorized Loewe retailer and therefore could not assist me at all. This is unacceptable and bordering on deceptive. I expected transparency and accountability, especially when paying designer-level prices. Selling luxury eyewear without being an authorized retailer raises serious questions. Neither Century City Optometry nor Loewe has taken any meaningful steps to resolve the issue. I am sharing this to warn others. If you are planning to invest in high-end prescription eyewear, double-check that the provider is legitimate and will stand behind their products. I am still open to a proper resolution, but if that does not happen, I will continue to share this experience across additional platforms to protect other customers.
• KN

  Kat N.

  Nov 8, 2023
  5.0
  Good inventory and great customer service at this LA flagship location. I got a hammock bag and flamenco bag on two separate occasions and had a great shopping experience.
• GJ

  Gabby J

  Feb 7, 2023
  5.0
  Had a great experience working over the phone with them. Very nice employees and love that I can order something from the collection and go pick it up later in the week when I travel in

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