lululemon

Reviews

• BB

  Bahareh Naghdi Bak

  Oct 2, 2026
  1.0
  Very poor customer service! My hemming order took 9 days, and I didn’t even receive a confirmation email or any communication about the status of my order. I had to travel to West Vancouver twice just to follow up and find out what was happening with my order. For a brand like lululemon, I expected much better communication and customer service. Very disappointing experience.
• SE

  Shayan Erfanian

  Sep 29, 2026
  5.0
  Always a great experience at Lululemon. The store is clean, well organized, and the staff are friendly and knowledgeable. The quality of the products is consistently great, and it’s easy to find something comfortable and stylish. Definitely one of my favourite places to shop for activewear.
• PM

  Prasoon Mehta

  Sep 27, 2026
  1.0
  Hey guys, I can speak English and yes I know you guys are stretched thin, but please try to be a bit less rude - not getting yelled when asking for an aisle location was what I was trying to go for.
• MM

  melika mousavikhah

  Sep 26, 2026
  5.0
  Alexandra is the best. She is very helpful and passionate about her work.
• PP

  Philip

  Sep 25, 2026
  3.0
  I've been shopping here for years and really like all of Lululemon's products for me and my partner. Unfortunately, my most recent visit to the store felt quite bad. I had purchased a pair of shoes which were on sale, but decided to return them. The first associate that helped me insisted that the return must be on a gift card as per their return policy for items that are on sale. I responded that this isn't true for shoes, as all shoes from Lululemon have a "free 30 day trial" policy regardless of it being on-sale, or full price. He wouldn't believe me and said "I can ask my manager if you want, at which point he asked for the manager to come over. She repeated what he said and insisted that the refund must only be on a gift card. I then had to pull out my phone and navigate to their own website and show them their own policy which clearly states the customer is entitled to a "full refund" within 30 days. She then hesitated a bit and told me that "oh this is a special policy just for these shoes because it's a new product", even though the same 30 day trial policy exists for all shoes, and it has been like this for a while. The first associated then finally relented and gave me a full refund, as per their own policy, though his attitude was now short and visibly cold, as if it was somehow offensive to him that I ask they follow their own policy. Neither offered a simple apology nor took any accountability for their mistake and this ended up being a poor experience for me.