American Eagle

Reviews

• AC

  Andrew Cullen

  Jun 23, 2026
  2.0
  Only reason it isn't one star is their products are really good. They need self checkouts here the experience of having to deal with their staff leaves you needing a few hard drinks.
• NK

  Niu K

  Jun 12, 2026
  1.0
  Today I had a very disappointing experience at this store location. When we went to pay, the cashier asked if we needed a bag. I said no, and he looked at my partner and said, "Oh, so you're the bag?" We were surprised by the comment but tried to ignore it. Then, when it was time to pay, my partner tapped his phone. The cashier laughed and said, "Oh, so you're the wallet too?" in a mocking tone. What may have been intended as a joke came across as rude, unprofessional, and insulting. We came in expecting friendly customer service, not to be mocked by an employee. This interaction made us feel uncomfortable and left a very negative impression of the store.
• MY

  Masoud Yaghoubi

  May 29, 2026
  1.0
  Extremely disappointing experience at American Eagle, Park Royal West Vancouver. An item was displayed with 60% OFF signs on all four sides of the rack — clearly and repeatedly advertised. This was not a minor mistake or one misplaced sign. When we took the item to purchase, a staff member (possibly the manager) suddenly claimed, “Sorry, this is not 60% off,” and then immediately began removing all the sale signs from the display. That’s not acceptable customer service. If a product is surrounded by multiple sale signs, customers have every reason to trust the advertised pricing. Instead of honoring the promotion, apologizing properly, or offering any customer-focused solution, they simply removed the evidence after being questioned. Whether this was poor management, careless advertising, or misleading pricing, the way it was handled was unprofessional and frustrating. Customers shouldn’t have to argue over clearly displayed sale signs. Very disappointing experience. I expected much better from a major retail brand.
• MP

  Michel Petit

  Apr 13, 2026
  5.0
  Great store with app but appears to be closed or renovating at park royal
• DD

  Dakota

  Jan 23, 2026
  1.0
  TLDR: If you need to do an in-store order, double and then TRIPLE check that the employees enter your information correctly. I bought a shirt, and when I got home I noticed that it had a big hole in the armpit. I went back to exchange it, and they ordered me a new one that would ship to my house as they didn’t have it in stock. I will note that the employee really struggled to complete the order, and needed a lot of help from another employee. Just over an hour later, I went to check the estimated delivery date and noticed that the store had ordered the shirt in the wrong size. I went back again and they ended up telling me that because it was over an hour from when they placed the order (and even though it was because of their mistake), I have to wait for the wrong shirt to arrive and then come back in to exchange it a second time. It has been three weeks since and the shirt hasn’t arrived, so I just checked the tracking info and the website says ‘delivered’ (it hasn’t been delivered). I then noticed that the employees had incorrectly entered my shipping address (they didn’t put “avenue” in the address line), and it had went to a different city. I called the store and while the employee remedied the situation, it was a frustrating conversation because they kept using words like “allegedly” to describe what had happened. They also lacked communication skills when trying to clarify my name and address, and rudely told me “so you can’t blame the store again.” It felt immature and while their store was in the wrong, instead of apologizing for the mistakes the employee wanted to passive aggressively shift the blame onto me (??). Overall it was an incredibly frustrating experience and this shirt is not worth what I spent in gas money going back to the store so many times to correct the stores mistakes.

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