Helly Hansen Vancouver

Reviews

• CC

  Cyrus C

  May 5, 2026
  3.0
  Helly Hansen Vancouver is a solid place to shop for outdoor gear, especially if you are looking for something practical and reliable. The jackets are well made, durable, and perform well in rainy Vancouver weather. In terms of style, the designs are more functional than fashionable. They are not the most stylish compared to other brands, but they get the job done. The store itself is clean and organized, and staff are generally helpful if you need assistance.
• MV

  Marcus Vinícius Viana

  May 2, 2026
  5.0
  the store is very organize and clean, customer service is amazing a huge thanks for JARVIS R, he went above and beyond, he understood what i want and need, and help me to find it, also being very pacient and helpful the pants looks great, i can wait to use them next season
• TP

  TienYu Pan

  Mar 20, 2026
  1.0
  I sent in my ski jacket for warranty repair in November and have still not received it back after nearly five months. During that time, I received little to no communication about where my jacket was or what the actual repair status was. What made the experience even more frustrating was that when I visited the store several times in person, staff could not even locate my repair record properly. I was repeatedly given vague explanations such as it was “still on the way” or delayed بسبب snow, but no one could provide a clear answer. I was originally told the repair would take around 2–3 weeks. Now the ski season is almost over, and I still do not have my jacket back. The lack of follow-up, poor record handling, and unclear communication made this a very disappointing warranty experience. I expected much better service and accountability.
• KC

  Kenneth C

  Feb 5, 2026
  2.0
  Whoever posted the hours needs a stern talking to. Drove halfway across town just to find it closed at 19:00 when it said open til 20:00 on Thursday . On Sunday it’s 11:00-1800, all other days 10:00-19:00. Google keeps rejecting my edits so here’s a photo for proof. FIX IT
• TJ

  Tee Jay

  Dec 16, 2025
  1.0
  Incompetent employee told me there is an item available and they would hold it for me and I came all the way out from North Vancouver to the store for them to tell me there is nothing. Pretty disappointed as I was trying to complete my raingear set as my pants wore out. They even told me they were holding it in my name

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