CHANEL

Reviews

• CH

  Christian H.

  3 days ago
  1.0
  A rather slow day in Chanel boutique, and still had to wait outside, as we watch an almost empty store, we asked the person at the door why cant we get anyone to help us, she told us that the people that seem bored and doing nothing are managers. So I guess Chanel at oakridge got bunch of managers who can’t help guests, might just as well install a self-checkout counter. This is CHANEL’s culture nowadays I guess.
• AL

  Anna Liu

  6 days ago
  1.0
  I visited CHANEL Beauty at Oakridge Park Mall today with my mom. We genuinely intended to purchase a few beauty products, but unfortunately, the experience was very disappointing. One of the female staff members, who spoke Mandarin, had a slim build and straight, middle-parted hair that was slightly longer than her ears, was noticeably unfriendly and impatient when we asked her questions about lipsticks. Her facial expressions and tone made us feel like we were bothering her just by asking about the products. After that, she started wiping down the display counter instead of offering further assistance, which made us feel even more unwelcome. Her attitude was so off-putting that I didn’t feel comfortable asking any more questions. We were also interested in purchasing foundation, but by that point, our shopping experience had already been ruined, and we ended up leaving without buying anything. On a positive note, another staff member with long, middle-parted hair and glasses was genuinely kind and welcoming. She smiled warmly and even complimented both my mom’s and my bags, which we really appreciated. I understand that everyone can have a bad day, but customers shouldn’t feel uncomfortable or unwelcome simply for asking questions about products they’re interested in buying. For a luxury brand like CHANEL, I expected much better customer service. This was truly a disappointing experience.
• SS

  Seraphina

  Oct 2, 2026
  2.0
  Store is alright but I think their other location in Vancouver is much better with their customer service. Also, in my experience, I told them I was just browsing and saw one of the employees signal another one with her finger then a couple seconds later I see someone tailing me quietly and very closely. I’m talking about almost walking side by side with you which made it a bit awkward so I just exited the store. Yeah, I walked into the store without looking fancy and exquisite but to literally signal an employee to “look out” at me? And walk super close to me That’s a bit odd isn’t it? I wasn’t even dressed like a dirty bum or anything just a hoodie and jeans. Mind you, I never even went close to any bags I kept quite a distance when looking.
• GZ

  Ghazaal Zolfaghari

  Sep 28, 2026
  1.0
  Very disappointing experience with Jane. She was extremely rude and unwelcoming, with a frown on her face throughout our entire visit. When we asked about additional items, she repeatedly insisted everything was already on the floor. When I specifically asked about the pieces in the closets, she briefly opened one but made absolutely no effort to show us anything. She offered no assistance, repeatedly looked me up and down, and made us feel extremely uncomfortable. We genuinely intended to make a purchase but left because of her attitude and lack of customer service. For a luxury boutique, this level of service is unacceptable. Holt Renfrew is definitely my go-to, and the Chanel boutique there, as always, provides a much more welcoming and professional experience.
• SS

  Sidra Ahmed Soha

  Sep 26, 2026
  1.0
  As someone who has had the opportunity to shop at Chanel’s London and Paris boutiques often, I had the worst customer service experience in this specific store. My husband and I were visiting Vancouver from London, England. I entered the store on my own while my husband was shopping next door and had a carryon travel bag with him. When he later came to meet me inside the store, the doorman who was a brown guy stopped him at the entrance and asked whether he was looking for someone . I found this interaction unnecessarily rude and unwelcoming. My husband was simply entering the store as a customer, and the way he was approached made us feel uncomfortable from the outset. Unfortunately, the experience did not improve inside.While a sales professional was assisting me, I noticed another sales associate subtly shaking his head, seemingly indicating that I was not going to make a purchase.Whether or not that was the intention, it came across as dismissive and made me feel as though I had already been judged. Overall, the sales professionals came across as rather standoffish and unwelcoming, Ironically, we then walked into Dior, which is directly opposite Chanel, and had an entirely different experienceThe sales professionals there were exceptionally warm, welcoming, and attentive. I ended up purchasing my dream Lady Dior bag that day even though I had no plans to purchase it that day.