ALO

Reviews

• PW

  Phoebe W

  2 days ago
  1.0
  The service was the worst I have ever experienced. I purchased $650 worth of items, using a $150 gift card and paying the remaining balance by card. For the shoes, the staff told me that this brand only carried a size 6 as the smallest size. However, when I got home, I found out that size 5 was actually available online. I went back to the store and asked if they could help me order a size 5 online. Instead, they told me to return the shoes and place the online order myself. I know that the Pacific Centre location is able to assist customers with placing online orders, so I don’t understand why they refused to help me. Then, when they processed the refund, they refunded $150 back to my gift card and only $130 to my bank card. I specifically asked for the entire refund to go back to my bank card, but they told me that it was not possible. This is honestly the first time I have ever encountered a situation like this. The customer service was extremely disappointing.
• KK

  Kyle

  Aug 21, 2026
  2.0
  In Oakridge, staff should stop acting like they are in a higher economic position than their customers. It's hilarious
• LP

  L P

  Aug 18, 2026
  1.0
  Some of the girls here could really use some customer service training. It’s like they forget that they are working retail in a front facing customer service position. If you’re going to side eye or talk poorly about a customer, or exchange looks with another coworker maybe make it less obvious.
• YN

  Yevhen Євген NV

  Jul 30, 2026
  5.0
  Visited Alo today for the first time and honestly left with a really good impression. The store feels clean, organized, and relaxed. The staff greeted me right away but didn't follow me around or try to sell me things, which I really appreciated. When I had questions, they were friendly and actually knew the products. The quality of the clothing surprised me. You can feel the difference as soon as you touch the fabric. Even though I didn't come in planning to spend much time there, I ended up looking through almost everything. It's nice to find a store where the customer experience is just as good as the products. I'll definitely be back, and I'll be recommending Alo to friends. Hopefully one day I'll get lucky with a little customer appreciation surprise too. Thanks for a great experience!
• AA

  A

  Jul 3, 2026
  1.0
  Worst customer service I’ve experienced at this location. I asked for help finding an item that was showing as in stock online. I asked three different times, and each time a team member told me they would check in the back, but none of them came back to update me. After the third request, someone finally returned and said they couldn’t find the item, even though it was still showing as available in the store online. To top it off, when I went to pay for my other items, the cashier didn’t ask if I wanted a bag. They simply placed my items on the counter with the receipt on top and walked away. Experiences like this are the main reason I prefer shopping online instead of in-store.