ALO

Reviews

• DC

  Destiney Chavez

  1 day ago
  1.0
  Walked into the store with my mom and within seconds an employee told us, “Let me know if you need more sizes. We have more sizes in the back.” We had barely stepped inside and hadn't even had a chance to look around. Maybe she meant to be helpful, but it came across as extremely rude and made us feel unwelcome. We immediately walked out. First impression matters. This is why i shop at LULU!
• TM

  tony melo

  3 days ago
  2.0
  After realizing the 400 dollar cashmere tights had faulty stiching, the store manager was very unhelpful.
• JP

  Jianna Park

  4 days ago
  1.0
  I had an extremely disappointing and uncomfortable experience at the Alo Pacific Centre store on September 29. I went in to try some wide-leg pants. The pants were stacked very neatly, and I couldn’t find a size M because it was almost at the bottom. I was already carrying several other items to try on, so I didn’t want to mess up the display and simply asked a staff member if they could help me find a size M. The staff member pulled out a bunch of pants, looked at me, and basically gestured for me to take one myself. It may sound like a small thing, but I found the attitude dismissive and unfriendly, especially since I was already carrying several items and had specifically asked for assistance. At the fitting room, I tried several pairs and found that they were quite oversized and also very long on me. I asked whether Alo offered alterations, similar to Lululemon. The staff member said, “No, we don’t. I didn’t hem mine, but people do if they really want.” I understood that Alo does not provide alterations, but the way it was said felt unnecessarily dismissive. I wasn’t asking for anything unreasonable — I was simply asking a question about the pants and trying to figure out what would work for me. I was also told that many of the clothes are unisex, so I realized that the size M was too large for me and asked if I could try a smaller size. The response was: “Even if you try a smaller size, the length will be the same. It will still be long.” I know the length may not change much between sizes. But that was NOT why I wanted to try a smaller size. The M was too large around the body. I simply wanted to try a smaller size to see if it fit better. The way this was communicated made me feel judged and discouraged from even trying another size. At that point, I honestly felt very uncomfortable and insulted. I also asked about a gift I had received that was purchased online. I had the receipt/packing slip and wanted to know whether I could exchange it for another item and receive store credit as the gift recipient. The staff member did not seem sure about the policy and told me that the original payment method would be refunded and that I would have to purchase the new item again. That answer made no sense to me as a gift recipient. I later checked Alo’s published return policy, which states that eligible gifts purchased online can be returned for store credit. This made the information I received in the store even more confusing. What upset me most was not that Alo didn’t offer alterations or that there might be a particular return policy. It was the overall attitude and the way I was spoken to when I was simply trying to shop and ask questions. I ultimately left the store without buying anything and went to Lululemon instead. I have never felt this uncomfortable while shopping for clothes before. I genuinely hope Alo takes this feedback seriously and provides better customer-service and policy training to its staff. Customers should be able to ask for a different size, ask questions, and request assistance without feeling dismissed or embarrassed.
• NE

  Nina Erfan

  Aug 2, 2026
  2.0
  Very disappointing customer service. I was waiting in the fitting room for an employee to bring me a different size while there was a long line of customers waiting outside. Instead of helping, several staff members stood around chatting with each other, leaving everyone waiting much longer than necessary. It got even worse when I asked if they had a specific item. The employee immediately said, No, we don’t have it, without bothering to check. Her colleague then corrected her and said they actually did have it. That level of laziness and lack of attention is unacceptable, especially for a premium brand.
• JA

  José Luis Alvarado

  Jul 29, 2026
  5.0
  I wanted to express my sincere appreciation for the exceptional service provided by Débora at Alow. Throughout my entire purchase process, her professionalism, attentiveness, and genuine care made all the difference. She is truly a fantastic addition to the Alo team, and I couldn't be happier with my experience. Highly recommended! 🤩🤩🤩🤩✨✨✨