DSW Designer Shoe Warehouse

Reviews

• KR

  Kiki Rebal

  2 days ago
  1.0
  ⭐☆☆☆☆ ✍️One of the most disappointing shopping experiences I have ever had! My experience at DSW Designer Shoe Warehouse was absolutely unacceptable. The customer service I received from the cashier was extremely disappointing and left me completely dissatisfied. I expected basic courtesy, respect, and professionalism, but unfortunately, my experience was nowhere near those standards. A store's reputation means nothing if its staff cannot provide a decent customer experience. Customers come to spend their hard-earned money and deserve to be treated with respect, not made to regret walking into the store. This experience has seriously damaged my impression of DSW. I strongly encourage management to review its customer service standards and take this feedback seriously. A poor interaction with one employee can be enough to lose a customer permanently. Based on my experience, I would not feel comfortable recommending this location to others. Extremely disappointing and unacceptable customer service!👎
• BD

  Baljinder Dhesi

  Sep 21, 2026
  5.0
  Great selection, item was ordered online and it was available, pick up was great, item fab, thank you
• DP

  DONG IL PARK

  Jul 26, 2026
  5.0
  Vijayta. She was not just standing behind the counter and did her ordinary cashier work. She was there to provide us reasons why we will have to come back to the store and spend and save money efficiently and effectively through several programs of this DSW company. We will definitely come back. Thanks Vijayta.
• GP

  George Gian Pineda

  Jul 18, 2026
  2.0
  I was disappointed with my experience at this store. The customer service was very poor—no one offered to assist us while we were shopping, even though there were staff around. The checkout process was also frustrating. There was a long line of customers waiting to pay, but only one cashier was open, which caused unnecessary delays. I hope the store can improve its customer service and open more checkout counters during busy hours to provide a better shopping experience for everyone.
• JD

  jenna d

  Jul 5, 2026
  2.0
  Looks like the employees come here just to hang out. Great selection of shoes but you won't get much assistance. Some shoes have no price tag and we wandered around the enormous store looking for a staff.

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