Bought a pair of shoes on August 7th 2026. Last week on September 18th I noticed that they were falling apart.
I went in today to trade in obviously defective shoes and was told that the return policy is 10 days. I get that refunding people after 2 months is a bit much, but a trade in or credit would have been something.
When is it okay for shoes to have a life span of 2 months ?
I don't plan to shop here anymore.
TLDNR: Buyer Beware (Sketchers Tresman Garo) will break after less than 2 months of light use. Picture included.
SS
sarah stark
Aug 14, 2026
5.0
Super friendly staff! Loved my shopping experience. Will be back for sure :)
The Shoe Company is located at 2010 Harvey Ave, Suite 100, Kelowna, BC, V1Y 8J8, Canada.
What are the regular opening hours for The Shoe Company?
The Shoe Company is open from 10:00 AM to 6:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Does The Shoe Company offer delivery services?
Yes, The Shoe Company offers delivery services.
Can I pick up my order in-store at The Shoe Company?
Yes, The Shoe Company offers in-store pickup for your orders.
Is curbside pickup available at The Shoe Company?
No, The Shoe Company does not offer curbside pickup.
Does The Shoe Company allow in-store shopping?
Yes, customers can shop in-store at The Shoe Company.
Are there other shoe stores near The Shoe Company?
Yes, nearby shoe stores include Vans and Shoe Warehouse - The Shoe Company, offering a variety of footwear options.
What are some nearby shops I can visit when going to The Shoe Company?
You can visit nearby stores such as Toys"R"Us, Babies"R"Us, Just Ink Services (electronics and computer store), and PetSmart for a wide range of shopping needs.
Are there places to relax or get beauty treatments near The Shoe Company?
Yes, nearby places include Qunktured Art Tattoo Studio, At Your Fingertips beauty salon and spa, Peach Body Waxing & Esthetics, and Odette's Skin Laser Wellness Clinic.
Is there a coffee shop close to The Shoe Company where I can grab a drink?
Yes, Starbucks Canada is located nearby, offering coffee and smoothies for a quick refreshment.
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