Sporting Life - Brentwood

Reviews

• AS

  Alice Shin

  2 days ago
  5.0
  I had the pleasure of connecting with Max and getting his expertise in fitting my new ski boots which I am forever grateful for. He not only assessed my needs but I learned so much about my needs and about the care of my boots. He is extremely exceptional in making the custom accommodations which I never knew needed attention and now I am looking forward to a whole knew way of doing where I can optimize my abilities without having to compromise due to my pronation and feet composition. Highly recommend as this was an enlightening experience that I know will be the game changer this season!
• TR

  T Radons

  3 days ago
  5.0
  Came in looking for some help to decide on a pair of runners. Sales person Jeremie was helpful yet gave the space necessary to decide. Very pleased with his service. Ended up buying an extra pair of shoes I wasn’t originally intending to buy because Jeremie made the experience that easy. Checked the prices in store and found them to be exactly the same as everywhere else. Will definitely go back!
• JH

  Jojo Huang

  Sep 28, 2026
  5.0
  I had a great experience choosing skis and ski boots. Eva was very patient, friendly, and knowledgeable, and took the time to explain everything and help me find the right fit. I really appreciated her kindness and professionalism.
• GC

  Goldwin Chan

  Sep 26, 2026
  5.0
  I bought a jacket that was already sale and an amazing deal, then it was even cheaper when I looked again 14 days later, so I brought it back for a price adjustment. Kayla and Pola helped me with this and we're amazingly helpful, it was incredibly seamless. They definitely took care of me!
• MM

  mheklam2024

  Sep 2, 2026
  1.0
  Dear Sporting Life Customer Service, I am writing to express my disappointment regarding my recent experience with the Junior Half Back Program at your Burnaby location. When I purchased my daughter’s bicycle from Sporting Life, I was specifically informed by the sales associate that as long as I kept my receipt, I could return to the store at any time and receive 50% of the original purchase price toward another bicycle under the Junior Half Back Program. Based on this information, I kept the receipt and relied on the understanding that there was no expiry date or one-year limitation on the program. In fact, I have previously completed the same type of exchange without any issues, which further reinforced my understanding of how the program worked. However, when I recently returned to the store, I was told that the program is actually only valid for one year and that my receipt, which is now over two years old, is no longer eligible. I find this extremely frustrating and disappointing. If the program has a one-year expiry period, this should have been clearly communicated to me at the time of purchase. I was explicitly told that I could return at any time as long as I kept my receipt. Had I been informed of the one-year limitation, I would have made a different decision and returned the bicycle much earlier. As a customer, I believe Sporting Life should take responsibility when incorrect or misleading information is provided by its staff. I relied on the information given to me at the time of purchase in good faith. I would appreciate it if Sporting Life could review my case and consider honouring the 50% trade-in value that was originally promised to me. I hope this matter can be resolved fairly and appropriately. I look forward to hearing from you. Sincerely, Kwan