lululemon

Reviews

• HS

  Hassan Shirani

  3 days ago
  1.0
  Purchased a jacket 7 years ago. Which at the time had lifetime warranty. And now they won't honor the warranty
• AA

  Ali Ansari

  Sep 13, 2026
  1.0
  I had a disappointing experience at this location. I accidentally didn’t realize there was a line, and the cashier immediately pointed it out and told me to go to the back of the line, which I did. However, after I got home, I realized that the same cashier had forgotten to remove the security tag from my item. I find it frustrating that my small mistake was noticed immediately, while something as important as removing the security tag was overlooked. I don’t live close to the store, so now I have to make another trip just to have it removed. Very inconvenient and disappointing.
• RM

  Rain Mutlu

  Sep 3, 2026
  5.0
  I was there to see if I can get help with my hoodie which had a broken zipper that I bought about a year ago. I was in a bit of a bad mood because of personal matters and snappy therefore. However, the staff were super accommodating. They helped even tho my bad mood, they were super lovely. They let me replace it and help me choose a new one. Definitely the best customer service, lovely stuff, amazing quality! I’m officially hooked for life!
• MP

  Mango Pop

  Aug 17, 2026
  1.0
  I’ve been a loyal lululemon customer for years, but today’s experience at the Metrotown location was extremely disappointing. I requested a refund because I believed the item was defective and uncomfortable, but the employee completely dismissed my explanation and focused only on the fact that I had removed the tag. I’ve had much more reasonable and flexible experiences with the 30-day return policy at other lululemon locations, which made this experience even more frustrating. What disappointed me most was the lack of customer service and the attitude I received. This wasn’t just about a refund — the way I was treated seriously damaged my trust in the brand. As long as this employee continues to work at the Metrotown location, I will not be returning. I sincerely hope lululemon Head Office reviews how customers are being treated at this store.
• CJ

  Cameron Jinks

  Aug 1, 2026
  2.0
  A few years back, I was really impressed by Lululemon. Though their pants were expensive, they were extremely comfortable, and they offered free hemming AND they would repair damage to the pants if you brought them in. About a year later, they changed the policy to fully replacing the pants for free if they were damaged.. then they changed the policy to no replacing, and no fixing damage.. then they raised the prices on the pants. After the price went up and they don't repair damage (their pants are comfy but definitely not durable), I can no longer justify buying these insanely expensive pants that are flimsy and they won't fix. Used to be a fan, but not anymore.Theyre nice pants, but I can get a pair that's almost the same quality at Uniqlo for less than half the price

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