lululemon

Reviews

• MD

  Mario Duran

  Apr 23, 2026
  5.0
  Victoria made our experience truly exceptional. From the moment we walked in, she was incredibly welcoming, friendly, and attentive. She took the time to understand what my wife and I were looking for and gave us thoughtful, honest advice that made choosing outfits easy and enjoyable. What really stood out was how genuine she was—she didn’t just help us find clothes, she helped us feel confident in what we chose. It’s rare to come across someone who goes above and beyond the way she did. We’ll definitely be coming back, and a big reason for that is Victoria. Highly recommend asking for her if you want a great experience!
• AG

  Ali G

  Apr 14, 2026
  1.0
  I had a very disappointing experience at the Lululemon store because of Marissa. She was rude, dismissive, and had a very unpleasant attitude from the beginning. Instead of trying to help, she made the return process feel hostile and uncomfortable. What made the experience worse was the way I was treated compared to others in the store. Her tone, behavior, and refusal to handle my return professionally felt deeply disrespectful and unacceptable. Customer service should never make someone feel singled out, unwelcome, or judged. I came in expecting basic courtesy and professionalism, but instead I left feeling upset and frustrated. This was one of the worst retail experiences I have had. I hope management takes this seriously and addresses how customers are being treated.
• PA

  Paniz Amanat

  Apr 8, 2026
  1.0
  I visited a Lululemon store today to exchange a gift. After browsing for a while, I didn’t find anything I liked and decided I’d prefer to come back another time, so I asked for a gift card (store credit). Unfortunately, my experience with one of the employees, Marissa, was frustrating. She told me I couldn’t receive a gift card. When I pointed out that my receipt indicated I could exchange it for store credit, she told me to “check the policy” myself but refused to show it to me. I looked it up on the website while in the store and it was clearly stating that I can exchange with gift card. I spoke with another cashier and without any hesitation, they processed the return and issued me a gift card right away. This inconsistency was disappointing. The first employee Marissa was unhelpful, unprofessional, and provided incorrect information. I expect better customer service and clearer knowledge of store policies.
• AC

  Ariana Chavez

  Feb 4, 2026
  2.0
  I love this brand but would rather stick to ordering online as there is no sense of customer service here. I walked in looking for something specific and was not greeted or even acknowledged. After a while of standing and walking around looking as confused as I could, I walked up to an associate who was writing something down. I stood them for a moment and cleared my throat, she never looked up and the lady and gentleman at the register did not bother to even check to see what I needed. My sale would’ve been a slam dunk, I wanted to be in and out. Unfortunately I had to ask if they had a specific color. I just waited for my app to finally load up to confirm they did not have the color I needed. I won’t give this store my money again. Just shop online- their selection is horrible anyway.
• BW

  Brent Williams

  Jan 19, 2026
  5.0
  My wife and I go here often to seek out deals and discounts. We don't find tons of those, but the associates are always kind and knowledgeable. We were especially impressed when they gave my toddler some coloring books in the stroller while my wife was trying on different outfits. They were so kind to our kids. Thanks!