Question 1

Does the The Shops at Santa Anita location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the The Shops at Santa Anita location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the The Shops at Santa Anita location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the The Shops at Santa Anita location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products does Kate Spade in Arcadia offer?

Accepted Answer

Kate Spade offers purses, work totes, bucket bags, shoulder bags, handbags, wallets, shoes, earrings, and more with a focus on joy and modern sophistication.

Question 8

What are the store hours for Kate Spade at The Shops at Santa Anita?

Accepted Answer

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 8:00 PM, with special holiday hours. It is closed on major holidays like November 27 and December 25.

Question 9

Does the Arcadia Kate Spade store accept online returns and exchanges?

Accepted Answer

Yes, items purchased on Katespade.com may be returned or exchanged at the Kate Spade specialty shops excluding airport and department stores. Exchanges can be done free within 30 days of receipt.

Question 10

How can I pick up my online order at Kate Spade in Arcadia?

Accepted Answer

You will receive an email when your order is ready, typically within three hours if ordered before 1 pm. Bring your order confirmation and valid ID to the store; items will be held for 48 hours. Contact the store for extensions.

Question 11

What payment options are accepted at the Kate Spade store in Arcadia?

Accepted Answer

Kate Spade accepts American Express, Cash, Discover, Klarna, Mastercard, Paypal, and Visa.

Question 12

Does the store offer in-store and curbside pickup services?

Accepted Answer

Yes, Kate Spade in Arcadia offers in-store shopping, in-store pickup, and curbside pickup options for customer convenience.

Question 13

Can I use Klarna to pay in-store at Kate Spade Arcadia?

Accepted Answer

Yes, you can set up Apple Pay or Google Pay for the Klarna digital credit card via the Klarna app. When using stores that accept these contactless payments, Klarna works the same way.

Question 14

What nearby dining options can I visit before or after shopping at Kate Spade?

Accepted Answer

Nearby dining includes Din Tai Fung for Chinese and Asian cuisine, Lady M Cake Boutique for bakery and cupcakes, and FRY YAY for fast food and bar options.

Question 15

Are there other fashion and accessory stores near Kate Spade at The Shops at Santa Anita?

Accepted Answer

Yes, nearby fashion stores include Abercrombie & Fitch, Michael Kors, and Rebag, offering women's clothing, accessories, and luggage.

Question 16

What family-friendly and entertainment venues are near Kate Spade in Arcadia?

Accepted Answer

FUNBOX LA is a nearby family-friendly amusement park and children's museum perfect for parties and recreational activities.

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